McKamey Animal Center

"I understand there is a lot of good that this shelter does. I understand that sometimes things slip through the cracks. What I don’t understand is the lack of transparency. I adopted a cat about a month ago and was never told that it had a history of litter box aversion, a scarred eye, or was going through treatment for a “cold”. So I was sent home with a new cat and a folder and came to learn all of this once I sat down to look through everything. When I called about him needing medicine, they told me that the medication was on the counter, so essentially saying it was my fault. I was never made aware that the cat needed medicine in the first place because I was not handed his medical paperwork until I was walking out the door with him so thats not my fault. When I did get the medicine, I was never given instructions on what to do. So when I initially had it picked up, it was left in the car for a while instead of being refrigerated like it should’ve been according to the label. The cat continued to have problems with a cold. I called as asked to take it back. They told me I had to wait five days. Obviously that’s long enough to fall in love and couldn’t do that to my kids. So I took it to the vet and right off the bat was made aware that the cat will suffer from chronic upper respiratory issues due to having feline herpes. So now I’ll have constant vet bills. I have two other cats and two young children to protect too. This is all an added stress on me during an already hard season of life that was completely avoidable. I am so incredibly upset with this place and how the staff was rude to me on the phone during this. I am all about honesty and compassion. At this point all I want is an apology at least and for others to know to ask for medical paperwork before they’ve paid for a new animal."

"Rude service! Got told “ For future reference they only take dogs on appointments only” with an attitude as she was walking away. I also felt like I was being interrogated about this pups. I found three abandoned puppies that I took in till the shelter open. Dropped them off Christmas Eve and I got rude service from this lady. Dogs looked like they had been abandoned for days they were starving and dehydrated they only thing I could do was protect them over night from the cold and feed them. So I took them somewhere where they could be more safe and this is the type of people working there. If you have a bad day don’t take it out on people or hate your job then don’t work there. It’s an animal shelter I thought that’s what you guys did take animals in when In certain circumstances! apparently only when they want or can"

"I found these babies and Momma cat on the side of the road in a box. I took to McKamy’s because I didn’t know what to do and knew they needed immediate help. I was told they were too young, there was a respiratory issue in the building and I needed to take them back to the side of the road where I found them. What I sent to owners reply below so everyone knows: I hate to hear that you think my review experience was incorrect, but I can assure you everything I said was correct. I came in, I think it was Tuesday, after lunch. Two young ladies were at the front desk. A light/brown haired lady on the right. The dark haired lady sitting on the left, as you enter the door assisted me. We walked out to my car, a silver Honda Civic. I’m sure you have cameras to check this. She looked at them, told me she needed to check with the supervisor. I moved my car to the front of the building, stayed with the kittens and Momma cat, kept the car running because it was hot that day. She came back out, she had spoken to the supervisor, told me that the building had a very bad upper respiratory infection rampant at the time. She stated they would never survive, their immune systems were not strong enough, take them back to the side of the road where I found them and put them back. “They would have a better chance there than in the building at this time “. I asked her if she was serious, did you just tell me to put these babies back on the side of the road. She answered yes. I know you have to have cameras to check out everything I’m saying. I was wearing black shorts, black t-shirt and white tennis shoes and a baseball hat. Please do not say this was incorrect, I was there, it happened."

"My wife and I adopted a beautiful shepherd named Carmen San Diego. She has been an absolute sweetheart still going through her puppy stages and learning her new environment. You'd never know she only has 3 legs. The staff at McKamey we're awesome and super attentive even though they were slammed."