ServiceMaster by LoveJoy

"Take my word for it . . . save yourself time, money, and grief. Call Penco Restoration and NOT ServiceMaster TL;DR ServiceMaster ruined my carpet by not drying out my basement, they forgot about me, and they want me to pay them for ruining my carpet. I had a unique circumstance where I had 2 remediation jobs happening at the same time. ServiceMaster was doing one job and Penco Restoration was doing the other. Because I had a very clear comparison, it was obvious that ServiceMaster was screwing things up every step of the way. My water heater leaked. I had it replaced and called ServiceMaster to dry my carpet out. They rented some dehumidifiers and fans (they don’t even own their own equipment?) and put them in my basement. After a few days, they came back, rolled up my carpet, cut out the under pad, took their rented equipment, and left. My basement started to smell like wet socks. The weekend came and went. I called them and asked, “hey, when are you guys coming back?” They said, “we aren’t . . . your job is done.” What!? They had forgotten about me!! So they send someone out. It's kind of amusing they forgot about me, but I’m just glad they’re back; I’m tired of my basement being stinky and non-functional. A few days later, the wet sock smell starts to come up the stairs and I’m like, “uhhh . . . I can’t have the wet sock smell in my last bit of functional living space,” so I call ServiceMaster back. They come out . . . fold the carpet back . . . lo and behold, the carpet is wet and has delaminated. The guy’s like, “Uhh, your slab is still wet!! It shouldn’t be like this after a water mitigation job.” THAT is the ONLY correct thing ServiceMaster got right! He continued, “the carpet was unrolled onto wet slab and it caused it to delaminate.” He asked, “have you been running your A/C!? Why is your dehumidifier unplugged!?” And I mean, in a super accusatory way! What!? No, I’ve been living my life. Nobody told me I needed to contribute to ServiceMaster’s water mitigation process!!! We didn’t have a partnership here. I hired you to dry my basement out and get it back to working conditions. You didn’t. It’s not my fault the dehumidifier that ServiceMaster rented was taken out before the slab was dry! It’s not my fault that ServiceMaster unrolled a perfectly salvageable carpet over the wet slab (I mean assuming they could deal with the melted rectangle they made). So here I am . . . two jobs going on . . . 

Penco Restoration dried out my garage and it was BONE DRY. Everything. The whole garage was dry and so was everything in it before they took out the equipment. ServiceMaster removed the equipment they rented before ANYTHING was dry . . . the carpet, the slab, the walls . . . all still damp (and stinky). And, do you think ServiceMaster was like, “hey, sorry we screwed up your job?” No! Absolutely not! I’m like, “guys, you didn’t do the job . . . it wasn’t done . . . you shouldn’t charge me for this.” They had an “estimator” email me to tell me that the “franchise owner disagrees with [my] request to waive the balance owed.” I have NO IDEA what she told the franchise owner. The franchise owner never contacted me to ask what happened. Heck, it may have never even been escalated. I don’t know. Seriously. She’s like, “I escalated this to Stephanie.” Stephanie’s email address is a gmail address! It’s not even a company email address! So, you have some employee who’s trying to cover up the mistakes ServiceMaster made by telling the owner who knows what and the owner isn’t like, “hmmm, I wonder if there’s more to the story.” The owner just says, “tell him we may put a lien on his home and tell him there’ll be additional fees that go along with it. Oh, while you’re at it, tell him it’s industry standard to unroll perfectly good carpet on top of wet slab and that it’s pretty normal for us to leave the basement wet while mold grows in it because we accidentally forgot the job wasn’t done yet and left it stinky for a bunch of days.” It's like a cartoon."

"They have a very friendly, professional, and talented team. They came out to clean the carpet at our house and they did an amazing job. My husband and I appreciate their hard work and attention to detail."

"This experience has been a nightmare. City main waterlinebreak flooded my garage. It is 3 months later and im still waiting. Ive had a POD in my driveway stuffed with my contents of my garage for 6 weeks! And there is still no end in sight!"

"My experience with ServiceMaster by Lovejoy was phenomenal. I had significant standing water and water damage on two floors of my home due to a pipe that had burst while we were away. They showed up at 3AM with comforting smiles and willingness to work through the night. They continued to come back daily for over a week to continue drying and cleaning up the mess. They were courteous, professional, diligent and comforting during what could have been a very stressful event. I highly recommend this company to anyone needing their services."

"Two stars because the carpet cleaning man named Steve was very nice and polite. As far as the actual carpet cleaning — not good at all. Once it was finished, I paid $125 for spot treatment and overall cleaning. The stains were still there, as well as an awful smell emitting from the carpet immediately following the day of the cleaning (maybe not even 24 hrs passed). Ended up taking out carpet and throwing it out because it was ruined at this point. Money wasted & price was high for the low quality job I received."