VCA Briarcliff Animal Hospital
1850 Johnson Road Northeast, Atlanta, Georgia, United States
About the VCA Briarcliff Animal Hospital
VCA Briarcliff Animal Hospital is a premier veterinary care facility located at 1850 Johnson Road Northeast in Atlanta, Georgia. Our dedicated team of veterinarians and staff provide compassionate and comprehensive care for your beloved pets. From routine check-ups to advanced surgical procedures, we offer a wide range of services to keep your furry friends healthy and happy. With state-of-the-art equipment and a commitment to excellence, VCA Briarcliff Animal Hospital is your trusted partner in pet care.
Photos of VCA Briarcliff Animal Hospital
1850 Johnson Rd NE, Atlanta, GA 30306, United States
Opening hours of VCA Briarcliff Animal Hospital
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 17:00
Sunday:
08:00 - 17:00
Reviews of VCA Briarcliff Animal Hospital
"I shared with this location that I’d be sharing a low and honest review after weeks of continued poor care, service, concern and consciousness for anything other than them getting money from us (that was billed correctly but the services rendered outside the medical area was horrible!) . We were clients for just under 3 months. The 5 staff that I talked to personally seemed unphased because they each transferred me to someone else to handle simple questions. or when they quoted pricing that was way off when I called to confirm. I am holding no one person in particular responsible for the countless mishaps that kept happening in the two months that we were there but , instead, hold the management and their lack of training and empathy for us as clients for our pet responsible. I asked several times what happened to common decency and active listening to the patient/client, and it was met with continued repetivness defending themselves or a simple disregard to what the call was about…this was regarding to all of the calls I made bc they do not call back in a reasonable amount of time. Calls from me were many and very long; transferring me to different staff, putting me on hold for much longer than “a minute”, and to people that I didn’t ask to be transferred to. This location is owned by a company in CA so there is no local supervisor, unless you want to talk to someone who continues not to listen and just wants to collect money from you, even when they are at fault. I ended up giving them money that I didn’t feel right giving them just to get off the phone and away from the toxicity, and not have to deal with them anymore. Honestly, if you are searching for a common ground where you’ll find a common care, concern, respect and fairness that you bring with your pet and family, this is not your place. Our family has been coming here for over 30 years but now that the business model, ownership and management has changed from the Mueller family, we can no longer deal with any or it, not to mention their pricing is through the roof! I am still hoping that the actual owner from CA will reach out to me but I’m not holding my breath that’s for sure. There is zero urgency for what is just or fair and our pet was not mentioned once unless I brought his name up. That’s who we care about the most so if anyone has a great vet to recommend to us please do bc we are shifting all 3 of our pets elsewhere! Good luck and best to you!"
"The best experience every time I visit . It brightened my day to see my rabbit son's name on the welcome board in the entry on the exotic pets side of VCA. Pup is always greeted and cared for in such a caring manner. This rabbit is my only "child" and he enjoys each visit."
"A very special thank you to the whole team at VCA Briarcliff, specifically Dr Rehm and his team! I called last minute about my husky having incontinence issues. They got me in very quickly, and took immediate care of her. They did a full blood panel and Dr Rehm even called me on his day off to confirm the results and assure me that there are no bigger issues. So grateful to this team!"
"I have not visited this vet in a while. I moved cities and I now have a new vet that treats my dog so well he actually loves seeing the vet. The more I visit my new vet, the more I am reminded on how much I did not like this place. The last and final time I brought my dog here, he came back with a bloody lip and when I confronted them they told me “he came in like that”. He did NOT. If he did, why as a vet would you not notice and treat that? Because again, I didn’t bring him to you like that. This was the final straw for me. He had been wearing an e-collar for a week and obviously I would know if he has been bleeding prior because it was quite a bit of blood. I still get furious every time I think about this experience I have had with them. Although my dog being injured while at the vet was my biggest concern, I can’t ignore the hefty price tag that came with my visits. After I switched vets my new vet care team are so much more gentle and don’t charge and come up with unnecessary tests I should be running. My dog is doing the best he’s ever done and it didn’t cost an arm and a leg to get him to his healthiest. Find yourself an honest vet and not one that tries to operate on your fear. They scared me into getting tests I never even needed. This is a photo of his face after I cleaned him up a bit and cleaned the blood off his e-collar."
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