PetSmart 2130 Gunbarrel Road, Chattanooga, TN 37421

"Hidden Fees, make sure to look over pricing. I booked an appointment and was told my puppy would only get a trim due to it being her first groom. I was still charged the same price as a full groom which was upsetting. I asked why I was still being charged the same if they only gave her a trim? The worker that assisted me kept saying it’s just “extra fees” or it’s “weekend fees” no explanation. My phone said a completely different price for the “bath and trim” which I tried explaining, they didn’t even bother looking at my phone. Only fee that was mentioned prior to making appointment was the “additional brushing fee”. No refund for hidden fees was processed or even considered. I had invoice printed out and still no clear proof of what all these “fees” were. I want to mention Rebecca the groomer did a great job on her end. Trim looks great, nails feel good."

""I usually order my pet food online, but when my dog needed a collar cone after surgery, I had to buy one right away. The pet store had a good selection, but I found the prices to be quite high. In fact, most everything is a little higher priced than what I order online. But, the service is very good and friendly. They also have good grooming services, which we have used in the past."

"I've had mostly good experiences with dog grooming at this location. However, at our last appointment, I scheduled an appointment with a groomer that I knew had done a good job in the past but when I came in, they gave me a different groomer. I mentioned that I'd booked with a specific groomer. The employee checking me in said that if they don't have enough appointments to go around for everybody, they divvy up the appointments without regard for who you scheduled with. I didn't get the groomer I booked with and my dog came home with just as much fur as before her appointment."

"My husband and I were planning to adopt an adorable cat by the name of "Jenny" from Lesa McCracken's cat adoption agency. However, the volunteer that we worked with (Tori, who also works at PetSmart-Gunbarrel) accidently sent her disgusting and insulting message about my husband and I to my phone. Her message stated, "Yeah, they were in here and wanted to know if somebody would put Jenny in the room with them and I told them that nobody was available (I didn't feel like dealing with them again wasting my time). But glad they paid a hold fee and are serious about wanting her." This message was sent after I messaged her about us sending over the hold fee for Jenny, wanting to ensure that we would be able to come back and get her when someone was available to complete the adoption. She clearly intended this message to go to someone else, and was "embarrassed" upon finding out that she actually sent the message to us. This associate and "volunteer" completely shattered our excitement about taking this adorable cat home with us. Her actions horribly represented PetSmart and the work they do to help find homes for the animals at their store."