SNIPES

"This establishment is incredibly rude and disrespectful. The associate had an attitude as soon as he answered the phone and hung up on me after answering my question, replying with "Man, Nah". As a business owner myself, I sure hope this store hires a new employee who has better customer service skills."

"I only gave one star because I had to. This by far is the worst store I’ve ever been in. When it was jimmy jazz and now snipes. The worst customer service ever!!! The ladies are soooo rude, they talk about other customers right in front of you. They act like we’re interfering with their day if we need some assistance. Every time I shop here i go in there hoping it will be a better than my last experience. Giving them the benefit of doubt. Thinking maybe that one person was just having a bad day or something of that nature. Man was I wrong. They just don’t have ANY home training at all. I’ve never experienced such ignorance and disrespect from another person as I do every single time I’ve walked in that store. I will never be back in this store. EVER. Please restaff the entire store. Your employees are extremely trashy and ghetto. Treat others as you wish to be treated."

"I’m in the mist of Suing them right now they stole money out of my wallet and they won’t give the Lagrange Police the tape so they can review it"

"No one, not one sole ask if we needed help. Went in for shoes and went to another store. Hibbits as a matter of fact. We got some assistance there. Would not recommend this place."

"Had a friend purchase a pair of shoes on November 15, 2021 with the attempt at a return on November 19th, 2021--4 meager days. Due to "prominent signs of wear" she could not return the shoes or receive store credit. My friend tried on the shoes in the store, then brought them home and decided they weren't exactly what she had wanted. Looking for another pair, and hoping to exchange the pair she had purchased 4 days prior, she was declined an exchange or refund. I can understand if a patron attempts to return or exchange shoes that have extremely noticeable signs of wear, but as listed below in the pictures, these were removed from the box in the store, tried on at the store, then sat in a box until she wanted to return them again. No active solutions have been granted in regards to this matter, and sadly I wish there was a more feasible way, an easier way, to exchange or refund a pair of shoes at this establishment within a 4 day window. Pics of the shoes are listed below--please identify the excessive wear and tear that warrants the decline of a return or exchange. If any additional help, or avenues of assistance could be provided in this case, please notify me. This is just ridiculous by all means. Shoes have attempted to be returned in a short span of time, along with the condition unchanged from date of purchase yet nothing can be done. Updated as of 12/24/21. I've sent in four emails to the supposed "customer support" department, five phone calls with promises of returned calls, even providing an escalation number in hopes of pushing this further: nothing. No responses, nothing."