DICK'S Sporting Goods 3333 Buford Drive, Buford, GA 30519

"Tried to return a pair of shoes that I bought the wife for Christmas that had been worn one time in the house. Manager said that they were “not re-sell able” and that “they had scuffs and hair all over them”, which was not true. It is no different than a customer trying on shoes and putting them back. The management was just giving us a hard time for no reason, pointing out invisible scuffs in the shoes."

"If I could give zero for customer service, I would. Returned a pair of new in box cleats to buy different as well as 3 pair of shoes for myself. When checking out tried to use a $20 coupon they gave me at return to spend in the next 3 hours. Would not accept it due to brand I was buying. Asked to speak to a manager, couldn't. What a croc!!! Wouldn't even offer a $20. Cust satisfaction or anything on my almost $350. worth of items. Needless to say, I purchased none of them out of sheer principle and will be returning every single bit of what we bought for our kids sports and purchase elsewhere. I do understand my little bit of business won't hurt this big box chain but hopefully others will see this and cost them at least 1 sale. Poor excuse of customer service from this store today. Hopefully someone at corporate reads this review."

"Visited this store early Saturday morning before my son’s basketball game to pickup a few things. Came to the register and asked if their league get a discount since the director send reminders thought the season to take advantage of it… the cashier rudely said No. No problem… so it was time to pay. I was short $0.01! One penny and she made me walk to the car to obtain a penny in the bitter cold. My 8 year old even questioned her actions. This cashier is truly disgusting to say the least Lastly, as I was walking back in with my penny.. another cashier was talking with her and said “It BE like that! I guess he questioned why I our stuff was still packed. Assuming she said I was covering her Blk a for a penny!"

"My daughter and I had to return a pair of shoes and look for another pair. The young man that helped us in the shoe department named Sebastian was so nice and so helpful to us. We actually had a little incident with a very rude woman in the shoe department that was looking at the same shoes My daughter wanted and actually snatched the shoe out her hand. Sebastian not only helped us get the pair of shoes we needed, He also helped the other lady without getting angry with her. Needless to say we had a great experience at the store and wanted to recognize this young man for going above and beyond in his customer service."