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American Eagle Store
2860 Cumberland Mall, Atlanta, Georgia, United States
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About the American Eagle Store
American Eagle Store is a popular clothing store located at 2860 Cumberland Mall in Atlanta, Georgia. This store offers a wide range of trendy and casual clothing options for men and women, including jeans, tops, outerwear, and accessories. With its stylish and comfortable clothing options, American Eagle Store is a go-to destination for fashion-conscious shoppers looking for the latest trends. Whether you're looking for the perfect pair of jeans or a cozy hoodie, American Eagle Store has something for everyone. Visit this store to update your wardrobe with the latest fashion must-haves.
Photos of American Eagle Store
2860 Cumberland Mall Suite 1317, Atlanta, GA 30339, United States
Opening hours of American Eagle Store
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
11:00 - 20:00
Saturday:
11:00 - 20:00
Sunday:
12:00 - 18:30
Reviews of American Eagle Store
"Worst customer service I've ever experienced. I bought a pair of jeans last week and when I tried them on at home they ripped, leaving a huge hole. They were clearly defective and I brought them back to exchange them. Someone who claimed to be the manager told me she could not accept the return because they were not suitable for the sales floor. I explained that they were defective, so of course they could not be sold again, but it isn't my fault the pair of $70 jeans were defective. She said she couldn't do anything and that I had to call customer service to get my money back. I did call, and the representative explained that the store can absolutely accept a return for a defective pair of jeans, and the only way for me to get a refund was from a store since I didn't order them online. I don't know why the manager lied to me in the first place. I ended up having to drive to another location to exchange the pants. So disappointed in the company for hiring people like that. If I could give less than 1 star I would. I don't think I will ever shop with them again."
"This store has the worst customer service! I purchased some jeans on the sale rack on Friday December 10, 2021. The jeans didn’t have a tag so the associate had to look up the sku number to proceed with the purchase. Everything went just fine. Few days later I tried on my jeans at home to see if they looked okay with my shirt and shoes and realized the jeans still had a security tag on them. I went to American Eagle on Sunday the 12th with my receipt to get the security tag removed. When I got there an associate went to match my jeans with another and said my receipt didn’t match. I explained to her they had to lookup the sku number because of a missing tag. Of course the associate didn’t check and was very rude. She just continue to say they didn’t match and rudely gave me back my merchandise. Her attitude was very nasty and she treated me like I stole the merchandise when I just purchased them Friday. None of the associates who helped checked me out on Friday was in the store Sunday. So it was my word against hers I guess. I leave the store and then return to ask for the manager. She claim she was the manger but wouldn’t give me a her name. When I asked another associate who was the manager she seem confused the first 3x I asked and then proceeded to say the rude lady was the manger but wouldn’t give a name. She then threaten to call security on me. I went outside to call corporate to explain what just happen. I emailed them my receipt to their customer care email and of course everything checked out. This is something the associate could had easily done. Well corporate only offer for me to mail in my jeans to remove the security tag and I refused because my plan was to wear the jeans that night to an event. That’s why I went in the store early afternoon. Corporate didn’t even try to get the associate to remove my security tag and that’s the actual store I purchased from. I will never shop at American eagle again. The associates treat customers like thieves and corporate didn’t try to help satisfy the customer!"
"I just left the American Eagles store inside of Cumberland mall and had one of thee best customer service experience!! Quinn was unbelievably helpful and very friendly. I’ve been experiencing a lot of bad customer service lately and wanted to acknowledge such a great employee! Thank you Quinn for helping me with my mom jeans."
"The online shopping experience was great, however I was rather disappointed with the way my order was processed. However, when I spoke with customer service the representative was very kind and courteous. She also provided me with a coupon for my next purchase. I was satisfied with my purchase the quality of the jeans was great, the pricing was great. I will shop again. #AEReviewSweepsEntry"
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