lululemon

"This store gaslights customers. I’ve been to 30+ lululemon stores across the country and this is the worst one. I went to return an item and they couldn’t figure out the price in their system. Instead of admitting they don’t know how to solve the issue, they chose to blame me for not bringing the paper receipt after I showed them all the purchasing records in my lululemon account."

"I stopped by this morning coming from out of state, looking for a specific bag for a family members Christmas gift. There was a Caucasian lady having a personal conversation on her cellphone near the register, upon entering she stared me down! No smile no hello or anything! I’m trying to understand what the issue was? Not once did she acknowledge me in any way, the black lady came up and asked if I was picking up an order and helped me look for the gift I was coming in for! How pathetic is it to treat ppl you don’t even know in such way because of their skin color? I watched her hold conversations with the other Caucasian women at the register as well as greet them coming in! I will not be spending my money here and will let others know about this woman’s behavior! Thank you to the black lady and the other Caucasian lady that took time to acknowledge a customer!!"

"(Long overdue) I am a frequent shopper of Lululemon in general but this is by far the best location time and time again due to the staff that works here. The level of customer care and support you get here is the best of any lulu store I've been to. A huge shout out to Dustin who is always so helpful and gives the best recommendations on the pants, shirts, joggers, and polos to get. Even when I don't go with a rec initially, I find myself coming back and getting it eventually and regretting I didn't do it sooner. Dustin and Riley know how to take care of their customers. Definitely a loyal customer to the brand because of them."

"I recently had a quality issue with a shirt that was gifted to me from the online lululemon platform. The collar of the shirt became quite stretched out and did not hold its shape (unlike other similar shirts I've purchased from the brand). When I went in to see if I could get a replacement, the staff was extremely understanding and friendly, and guided me through the exchange process. Given the otherwise reluctant culture of retail staff to help customers, I was pleasantly surprised with the graciousness and genuine help given by the staff at this location. I truly felt cared for and that I mattered as a customer of the brand, and not just a transactional exchange. Kudos to the manager and training staff - this location knows how to make customers feel welcomed and appreciated!"

"Store was clean and very organized. Everyone was friendly, very helpful and knowledgeable. Thank you Victoria, Sara and Kristin for all your help today! LOVE my new jacket and Long sleeve Love shirt! Very happy customer!"