Champs Sports

"Terrible customer service, and very out of order. The managers are very rude and treat their coworkers like garbage. I can see why the store is always so empty. Also the manager Sam should be fired. He insults and threatens woman while on the clock, he gets angry and leaves the store, and he also walks to the back when he’s upset and breaks things. I’ve been there many times and my experiences weren’t pleasant. You really need to check the cameras and do something about him because he’s unprofessional and makes you not want to buy from that store."

"Great prices and good deals! M favorite sneakers store."

"Staff was nice, wasn't impressed with their prices of some things"

"I came to exchange a pair of shoes and the black lady who was there with short hair and dreads was hella rude , literally no smile or nothing , i asked for a bag and she just stared at me for like 3 seconds and she just told me thats what im doing! But in a rude way! Will be not coming back to this store if they gonna have an attitude . Her name was ANTRIVIA S."

"The 5 stars is really a 4 and a half stars. I visited Champs at Cumberland Mall 2 times with the recent trip on Friday, April 29, 2022. The store was presentable, and the products were nicely displayed. They made very good use of the space. The staff was welcoming, and well-dressed. I was helped with getting my products right away. (All mentioned are 5 stars). I was in the toddler's section. I saw some red Jordan's for my daughter, but they were out of her size. I also saw some blue Nike high tops, but it was only for boy sizes, and I needed an 11 1/2 for my growing nephew. The half a star is because I wasn't told if the toddler's size could be ordered nor did the gentleman recommend any other shoes that I could give to a 17 year old young man. The 1st time I went to Champs at Cumberland, I was offered a recommendation, the 2nd time not so much. Unfortunately, an added sale was missed. Overall, I will purchase again from this Champs as they are actively trying to help the clientele, and they will not attempt to run you away. The staff is attentive, and they seem to work very well together. One more thing-- the store and team was so organized that it was hard to tell if they were busy for a Friday late afternoon/ early evening. Highly Recommended."