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REI
2507 Lifestyle Way, Chattanooga, Tennessee 37421
About the REI
REI is a renowned institution located at 2507 Lifestyle Way in Chattanooga, Tennessee, United States. As a multi-faceted store, REI offers a wide range of products and services for outdoor enthusiasts, including bicycles, clothing, shoes, and gear. With a focus on quality and sustainability, REI is a one-stop shop for all your outdoor adventure needs. Whether you're hitting the trails or exploring the city, REI has everything you need to gear up and get outside.
Photos of REI
2507 Lifestyle Way, Chattanooga, TN 37421, United States
Opening hours of REI
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of REI
"A bit smaller than some.other REI stores, but still some great outdoor brands and products. Super-helpful staff."
"My husband bought a membership this year in October at the Chattanooga, Tennessee store and was given a $30 off membership card. The associate who rung up his order told my husband the gift card was good until the end of 2023. Unfortunately, he had been given the wrong date and it expired towards the end of November. He called the Chattanooga store and spoke with a customer service associate there. He said she showed no empathy and did not seem to believe that is what one of her associates had told him. He said his experience with the associate will influence how much he spends at REI. Our family will spend more money at other outdoor stores due to the communication issues and the poor follow-up with customer service."
"I purchased a pair of hiking shoes here earlier this year. I paid over $150 for them and expected better results. After a few short months I had two tears in the fabric of one shoe in a non-friction area. To me, it seemed like poor quality control. Anyway, even though I had worn them a bit and the treads evidenced this a friend convinced me to go back and ask about the one year return policy. I had never paid attention to this. Honestly, I was not pleased with the quality of the pair I bought at that price but I also thought it was a borderline situation since I had worn them many times. I explained this to Brian, the manager and he never questioned me. He politely decided that the shoes should be exchanged. I was taken back. Like he was going to replace my shoes with a brand new identical pair. He said he thought my original pair was not fitted correctly explaining that my laces were very tight indicating the shoe was too wide. He chose the same size and different width. I tried them on and they fit well. I was so thankful. While I was smiling Brian smartly asked if I needed anything else to which I replied, “Absolutely.” He then helped me pick out a pair of new gloves for an upcoming trip. Great experience. Over the top customer service. Thanks to Brian and REI."
"Friendly staff (both on the floor and at checkout). I appreciated being able to shop freely (at other REI locations, I was persistently followed while shopping--which I find annoying). REI is solid shopping choice when in the need for outdoor, hiking, or camping gear/clothing. Large selection."
"Had a great experience at this REÍ, if you’ve never been in one check it out. The staff was super nice and helpful. Debbie was awesome, she really made sure we had what we wanted!"
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