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Truist
3287 Lawrenceville-Suwanee Road, Suwanee, Georgia, United States
About the Truist
Truist is a financial institution located at 3287 Lawrenceville-Suwanee Road in Suwanee, Georgia, United States. They offer a variety of services including banking products, loans, deposit accounts, trust and investment management services, securities and insurance options. Truist also provides mortgage products and services through their registered professionals. Customers can check if they are pre-qualified for a Truist credit card or find the right loan for their needs. Truist Advisors are available to assist with financial planning and investment advice. The institution offers resources for consumers with Limited English Proficiency, including translation services. Please note that all applications, agreements, and communications will be provided in English.
Photos of Truist
3287 Lawrenceville-Suwanee Rd, Suwanee, GA 30024, United States
Opening hours of Truist
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Truist
"I've been to this branch only 3 times in the past 3 years. I've never had an issue during those visits. Everyone has been friendly and courteous. It's very clean and looks brand new inside. Truist is a brick and mortar bank. It's not always going to be quick or without fees. I get it if people have had problems with transfers or whatever but luckily I haven't run into any major core banking issues. Just thought I'd leave this in part to share that I've never had a 1.9 or 2 star experience at this branch."
"Not sure why it seems i’m the only one who had a good experience. I went in and traded all my small bills for bigger bills no problem. Friendly staff and quick job."
"I've been having tremendous issues with SunTrust/Truist banking for the past few months; ATM, online account access, automated services, and even the bankers have no clue what's going on with my bank account. Since I was in Suwannee, I actually had the chance to speak to two of the bankers available in the office. Both of them had given me the information about my checking account. The first banker had informed me that my checking account is closed; printed out a statement of June & July. My phone number online linked to my banking hasn't been updated when I updated my phone number multiple times. I asked for a paper statement of my closed bank account & statements dating back in 2022 when I first opened an account but the banker was charging $70 for the whole page in cash. I sat in the lobby reading the statements she printed out & there was no way I'm going to pay $70 in cash to see my own account transactions. A second banker helped me; informed me that my account isn't closed. At this point she probably couldn't really help me since she had to speak to her supervisor over the phone to even access my account. She ended up telling me to call customer service over the phone to address any issues and concern about my checking account. I asked for a direct phone number. She advised that I call the 1-800 number on the back of my debit card. I jot down the information, sat at the lobby, & spoke to a customer representative. My account isn't closed and the bankers on staff should have access to the information I was asking for. I spent over 2 hours trying in a Truist/SunTrust bank office with the assistance of two bankers who had no idea what they're doing. Such a shame how much time and travel I've wasted just to gain online access of my checking account."
"What a terrible experience! I am often issued checks for payment from a client who uses Truist. I do not have an account with them but I take the check to them to cash. When they were BB&T I never had an issue getting the check cashed and they did not charge me anything to cash THEIR check. Today, I had a large check for several thousand dollars. After having to wait for a while, they finally cashed my check, charged me $8.00 and gave it back to me in $20 dollar bills. I told them that I needed bigger bills but they refused to accommodate me. Later in the day, I went to my own bank where they were able to take care of me. I can see from the other reviews here that I'm not the only one to have had problems here. Not a good way to attract customers..."
"Like horrible, they run one cashier maybe two for drive through and inside ....Good luck making a deposit do you earning your lunchtime. Don’t come here expecting a fast service and definitely don’t come here during your lunch break because either you going to make a deposit or you are going to eat. I have been a SunTrust account holder for many years (over 10 years) and their service keeps declining by years. It’s time to find another bank"
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