Chan & Bay Nail Spa

"I wish I could give a 0 star.. I sat in the chair for 3 hours , all they do is talk like it’s recess and the nail tech had no idea what she was doing .. my nails started falling off after less than 2 weeks and my actual finger nail is damaged .. I was initially excited about it being a black establishment but my experience was horrible disappointing. I will never go back"

"If I could put 0 stars I would. I sent my daughter in to ask for the wait time for 2 pedicures. One of the guys says it “won’t take long”. I allowed my daughter to wait while I went to my car. I came back in and noticed my daughter hair been started. The tech working on my daughter waved me over. I sat down, took off my shoes, and waited at a bowl with no plastic or water. After about 20 minutes I placed my shoes back on. The tech helping my daughter spoke in their language to her neighbor and they both began to laugh. I immediately reminded them that I was there to be seen as well and not just there to keep the seat warm. The same guy I asked about the two pedicures came and asked me if I wanted a pedicure. Lmao! I told him I did but obviously that’s not possible. I also explained that my daughter was half way finished with hers and that this was supposed to be something we are doing together. I will not return and no longer refer clients to this establishment. Poor customer service. Poor communication. Disregard for people WILLING to spend their money here."

"I have been coming here for 6 years. I went in yesterday a manicure on my natural nails. It's was a horrible experience. My nails were strong and shaped to perfection when I went in. The woman that did my nails was very unskilled. She cut way to much of my cuticles and the skin on the side of my nails. Making my fingers very tender and sensitive. She was very careless when taking my gel polish off, using the grinding tool to get the polish off. My nails are not thin and bending adding further discomfort. The damage done to my skin and nails is not acceptable. My hands are in pain. This is a luxury nails shop and the employee working there are not skilled professionals. They have damaged my nails and my skin and I had to pay for it! I WILL NEVER RETURN HERE!"

"I went in literally around 4:30 p.m. or 5 o’clock p.m. TODAY and had a manicure and a gel pedicure done and my total including tip of $4.00 was $93.00. When. I went in I asked for the nail tech Wendy that I have been pleased with for my last 2 visits but was told she was out on vacation until July 5th so I decided to give another nail technician the opportunity since I had a good experience with her and I needed my nails done for a event. I assumed everyone should be well qualified and trained to give the customer what they asked for. I asked the lady for a gel manicure and she told me she could only do clear polish (I’m assuming because the length of my nails because they are short currently) and I asked for a gel pedicure which she proceeded to do! Once done I sat at the drying station for my nails and toes to dry for 5 mins like she said. My toes should have been dry because it was a gel pedicure and should not chip/ or peel off. I wore flip flops home. At 9:50 p.m. my toe nail polish on my right 2nd toe had completely peeled off and my pinky nail polish is coming off. THIS IS UNACCEPTABLE especially after I left a tip and paid the amount of money I did today !!!. Being a manager of a business myself this needs to be addressed and discussed with staff and I would appreciate if I could have my service done over since this happened hours after my service and you are currently closed. When there isn’t a email or person/manage to communicate with when customer service issues arise it appears that you are just out for the money and not happy returning customers. I have attached my receipt from TODAY with this post! I look forward from hearing back from management. I have to post and say I appreciate the lady doing my toes over the following morning! Very nice of her. Hopefully next time this doesn’t happen to the next person. Thank you!!"

"I’ve been looking for a place to go to nearby and noticed this nail shop around last year. I finally tried it and I was pleased with how quick the service was. They also had plenty of color options. I miss the days when a fill-in was $30. Total was $73 (28 for toe gel color change and 45 for fill-in)."