Citizens Trust Bank
965 Martin Luther King Junior Drive Southwest, Atlanta, Georgia, United States
About the Citizens Trust Bank
Citizens Trust Bank is a trusted financial institution located at 965 Martin Luther King Junior Drive Southwest in Atlanta, Georgia. As a full-service bank, we offer a wide range of financial services including personal and business banking, loans, mortgages, and investment opportunities. Our convenient ATM services make accessing your funds quick and easy. With a commitment to serving the community and providing personalized financial solutions, Citizens Trust Bank is your trusted partner in achieving your financial goals.
Photos of Citizens Trust Bank
965 M.L.K. Jr Dr SW, Atlanta, GA 30314, United States
Opening hours of Citizens Trust Bank
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Citizens Trust Bank
"I wish I would’ve saw (or took heed) of the warnings to not bank here. They’re all true. I’ve been a customer for 3-4 years and I wanted to support a local black owned/operated bank. The app barely works, customer service is poor over the phone, I applied for a business loan and NEVER heard back from anyone, I needed to fill out a form to dispute a transaction, it takes at least 2 business days for transactions to post and checks to clear. Save yourself the time and the energy, I wish I did."
"DO NOT bank here. I tried so hard to support this back owned bank but they have lock my card leaving me stranded in another state. You cannot get anything fixed on this when calling with having to go through their ancient methods. They cannot even change your number on your account when you get a new number. I have called them and told them I have no way of coming to the location and still they cannot help. They are supposed to clear your cash 24 hours after you deposit cash and it took almost two days to get my access to my money. I called and informed them I was in another state and they would not even bother to let me know if they have travel restrictions or not. As soon as I get a chance I’m pulling out all of my funds and closing my account. Their practices are one of the main reason why the black community does not keep money with the institutions with in the black community."
"Do NOT bank with this bank. Literally the worst bank for personal or business or loans. Laundry list of issues with their services, staff, online banking, lack of customer service and then some. So many better places to Bank I’m going back to those"
"If I could give negative stars I did. My mother past away Aug 1, 2021. This branch on MLK has been giving me the run around for over 2 months to withdraw money from her acct. I'm not a beneficiary on her acct but I'm her only child. The branch manager, Tonya Bradshaw, advised me on my second visit once any FERS pymt not due my mother were returned I can come back, fill out a form and close the acct bc the funds are within a certain amount. I verified w FERS one pymt had been returned and all other money was hers. I go there today and speak w Oshanda who says I have to wait until Tues of next week to talk to Ms. Bradshaw regarding the form bc the only way she herself knows how to close the acct is for me to go to court and file docs to be executive of my mom's estate, have her death certificate and my id. Maam, that's not what I was told. Why do I have to file papers when your manager said they have a form in house i can fill out?! Incompetence is all I can say and when you call a branch you're holding forever and the phone eventually disconnects. I worked at a bank and we had a form as well. Its less than $1300. And this branch has no compassion. No let me see how I can help you. Nothing but come back for more tail chasing! Ridiculous! I wld never have a banking relationship w this loser bank!"
"Closing my account tomorrow. They do not deserve this one star. The system is down at least once or twice a month. The renovated their locations but didn't up the staff so we have new paint but the service still slow. They open at 9am (sad) and close at 4pm (sadder). I was just told in order to cash a check I have to have that amount in my account? Wait what? So if I have no money in the bank I cannot put money in there? I got this account to "Bank Black" but f that. I'm going to a big corporation that has their stuff together. It's no reason they are so far behind on technology when they are older than most banks and there is no reason to have those ridiculous business hours. If you work 9-5 you will never be able to go before or after work so you are screwed. And don't think about doing your banking on Saturday..they are closed...for their convenience not yours."
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