APCU 3900 Crown Road Southeast, Atlanta, GA 30304

"WORST LOAN DEPARTMENT !!! It’s so hard to get answers on what needs to be done, they are unprofessional when it comes to communication!! Maria, Lori, and Rena ALL dropped the ball when it came to my loan. They sent me the wrong paperwork for my title, then try to act as if that’s what I requested when I’ve been calling for a week trying to figure out why the DMV is telling me I have the wrong title paperwork for what I’m trying to do!!! I texted and called, was told I’d get a call back multiple times and never did. Had to reach out continually just to get a simple answer!!! ! It should not take a month to finalize a leinholder and transfer of ownership on a title!!! I would have rather went to my regular bank and had the bad interest rate than have dealt with this team!!! Best believe I will never do business with them ever again, and I dread the next time I have to reach out with any questions because of the simple fact that they are LACKING the basic traits of a well put together loan/title handling team. Get it together APCU. Yall were supposed to be the best."

"Worst bank steal from you no help. 2 weeks in a row over 240 stolen out my account. Refuse to dispute it knowing you in a car loan so it’s nothing you can do about it. Will be getting a lawyer."

"If you’re looking for a good bank, go elsewhere. There is no accountability for your funds here. I have been a loyal customer for over 25 years. Fraud was committed with a card on this account and my funds taken away from me, and they did nothing but give the run around. They sent me to “the dispute department” which is a third party vendor that has problems comprehending English. The “dispute department” referred me back to the bank. This passing the ball over the phone went on for over three weeks So I went in person and had a bank representative contact the “dispute department”. The “dispute department” and the bank representative went back and forward over who was supposed to handle it. While the bank representative was very nice, there is still no resolution and my fund have not been returned. Stay away from this bank."

"This is the worst credit union ever good for car loans only but bad for everyday banking!!! Their systems fail, you can never get anyone on the phone you hold for hours, emergency loans they deny it doesn’t matter if you direct deposit or not go to Navy Federal because APCU is not it!!!! They SUCK!!!!!!!!!!!!!"

"The absolute worst bank I’ve ever had. I made a mistake in the order of my direct deposit when I updated it and didn’t deposit enough to cover a charge. Definitely my fault. I called the bank on 4 separate occasions to discuss the 3 NSF fees they charged for the same transaction. I was never able to speak to anyone because I was on hold listening to their commercials. I had to call again today because my Zelle isn’t working due to them not being able to confirm my identity…which they actually did. I was on hold for 13 minutes before being told to LEAVE A VOICEMAIL. What kind of mom and pop bank is this? I only have this account open in case I buy a car later this year but I haven’t put any real money into it because they are literally the worst. I will never recommend them to my family and friends because their money will be held hostage and they’ll never get to speak to anyone if they need to."