Bank of America (Lobby Service Only) 2781 Cobb Parkway Northwest, Kennesaw, GA 30152

"This bank absolutely has no customer service whatsoever. Yes. Literally stood at the front door for 35 minutes. No one even offered to help me in the line didn't move.. Horrible horrible horrible."

"If you are looking to open a home equity loan, go to another branch or even better, a different bank entirely. From the initial meeting, the home equity specialist Peggy Yousif was condescending and repeatedly talked about how she only worked with "high clientele". She rushed speaking with us, did not even bother to assist us with questions, and we recently discovered blatantly mislead us about our interest rate. Peggy Yousif insisted that our loan was a fixed interest rate of 4.4% and any amount withdrawn from the loan within 90 days would also qualify for the fixed 4.4% rate. At closing, we had another representative Tyler insist on the fixed 4.4% interest rate. On our last billing statement, our interest rate jumped to 9.8% (no late payments, etc) and when we spoke with a loan service representative, she said the notes in the system said the loan was a variable interest rate."

"0 stars if I could. No employees. Long long lines. Every customer frustrated with the woman at counter sitting down- smarting off to customers- nails soo long she can't operate keyboard. Worst experience. Ever"

"Today, October 24th a walked into the branch at 3:15pm. From three possible cashiers only one served their customers. Six customers were in front of me and I left the bank at 3:59pm. This happened to me over a span of several months every time, I visited the branch. Customer service has been deteriorate over the time. I am thinking of moving my bank account to another bank after being BoA customer for 17 years."

"I needed to update my banking information with my name change after getting married earlier this month. Anthony met with me and he was fantastic. You can tell that he takes great pride in his work. He helped me through the process and made the switch very effortless. Will definitely be coming back to him in the future!"