Sally Beauty 215 Market Place Boulevard, Cartersville, GA 30121

"Received great help from a knowledgeable employee today! Very grateful she helped me get everything I needed and my hair turned out perfect!"

"Went in and was completely blown off by an employee at the register who said “I’m going to break” and went and got in her car and left. I think her name was Nicole? Or Nico? Short black hair. Do not recommend talking to her. Luckily another employee was there to take care of me. I forgot her name but she had blue curly hair! She was Very good and answered all my questions !"

"I went to ask for a color to cover blue and a brown to fix my roots and they then had me show them my hair only for one of them to insult it. I tried explaining what I wanted and she said she didn't understand what I wanted and that all of my suggestions wouldn't work and they would look horrible on me. I asked for either a green or purple and she told me I would be better off putting yellow in my hair and when I said I didn't want that she said that would look better than anything I wanted. I told her I would think about it and come back and they just stood there and stared at me. I've had similar problems before where they told my my mom to use something that made her hair fall out. Everytime I go in there they have different people and most of them have no idea what they are talking about."

"The sales woman that assisted me was very helpful. She was informative and knew her stuff. She helped me make an informed decision about the product I purchased and even gave me samples of other products to try for my natural. I left a happy customer. I wish I would've gotten her name to refer future customers"

"Terrible service. My mother asked the manager Dayna if they have a Sally in San Antonio Texas. Dayna says she doesn't know but there are thousands in California. My mother asked about San Antonio not California. Then Dayna says but you can look it up on Google. So, my mother spoke softly to her and mentioned that it would be a good idea for costumer service to help customers them when they ask questions like that. She proceed to get loud and said did you expect me to use my data on my phone. My mother said, still speaking calmly, no I did not ask that, could you use the store phone to look it up. She said no I can not. She then called my mother rude so I stepped in and said no, you are being rude and I think you need to go ahead and give us our product. Then addressing me, she then said I wasn't talking to you. Then another associate says do you want me to call John and then Dayna said yes. So, John the security guy comes and in the end takes our side and says we are right and should call customer service and complain. I asked her what was the number of her boss and she gives me the wrong number. To sum it up, the manager is rude, unknowledgeable, and unmoving. The associates seem to be afraid to stand up to her when she was in the wrong because all that needed to be said was yes, I will consider your suggestion."