Wendy's 4965 Flat Shoals Parkway, Decatur, GA 30034

"My god these people are so rude it makes no sense. I ordered a $6 meal waited in line for 20 min to get to the pickup window to be accused of not paying…. When I said I did the girl at the window got an attitude and walked away. At that point I said I just want my money back. The manager is talking to me through everyone else never attempted to come to the window and had someone give me $13 cash oh and remember I said I paid? They charged my card $26.43 for someone else’s meal!!!! And tried to give me $13 in cash back! So at this point of course I am livid! The manager is rude the staff are rude! The place is GHETTO!"

"Here we go. The cashier staff spend too much time engaging each other than attending to the customer. The staff need more customer service training. I walked when the drive thru was wrapped around the building. While waiting a young man walked in as he was early for his shift, but kept walking from behind the counter and going back to the inner workings at Wendy's. I never saw him wash his hands and no he wasn't cleaning the dining area or taking out the trash. The last straw: when I placed my order with the young lady for 3 orders, I asked to have each order in Indivi dual bags. She took a big breath as if that were too much. (I had 2 orders I was dropping off and easy separation. I am patronizing the business. Don't need to explain my requests. All my combos came with large drinks. She came with 3 large drinks, put them on the counter and walked away. I stood there waiting for her to come back. Guess what she didn't do? Bring the drink carrier! I asked her for it and she went away simply sliding the drink holder on the counter as if I were asking too much. I could not tolerate it any longer! I firmly looked at her and told she needed some serious customer service training. Our young people need work ethics and serious workforce preparation and development skills. It's a simple job where customer service is everything no matter where you. Practice it to embody wherever you are going career wise. I won't be back because it is difficult to tolerate the small stuff some young people look at too casually. You dealing with food and service. Remember you are working. Manager please develop your people. By all means, share this message with your employees. Remember they are at work and it's not too much."

"They really need to either shut this Wendy’s down or recruit better staffing we Just ordered 2 peppermint frostys, in the cups given we didn’t know what they were. One was chocolate looking the other was Snow White. We didn’t drink/taste them. Not only that at this particular location my card information was stolen. It was my dude who still orders from this establishment. I will never.,,again."

"Food was hot. I got the $6 biggie bag. I didn’t receive any bad service from somebody in a bonnet. They have manners and this is very different from just last month. Keep up the good work. Good customer service doesn’t exist anymore."

"The Wendy's on Flat Shoals Parkway was not the best today. Unfortunately the drive thru volume was so low you couldn't hear the associate. I ordered a medium Frosty, and to my surprise it looked like a small drink. It is apparent each location is different with service."