IHOP 1310 Dogwood Drive Southwest, Conyers, GA 30012

"Short version: staffing is always an issue but customer service is usually okay. however, today the customer service was terrible ! Long version: Today is national pancake day so we were expecting a wait, but we were not expecting such trash customer service. I arrived around 6:40 and the lobby was packed and had a line out the door. Not once did anyone come to say something to the people standing on line. We didn’t get a “welcome in” “hello” orI’ll be right with you.” We just got looked at by the woman in the red sweater who I’m guessing is the manager. Most of us just wanted to eat since it was getting late and we were there with our children, who were at their wits end. There were also people waiting on pick up orders and they had to take the initiative to GO TO THE KITCHEN to ask for their order because no one ever showed up at the front desk! Around 7:10 I tried to convince my child to get something else and they were dead set on pancakes (they love ihop) so when an employee finally came by I asked about the promo and the employee mentioned she can’t ring up the coupon because of the time. Like are you serious? As soon as she said that, myself and two other families with children left. It was about 7:30. A few of us believe we were deliberately ignored in order to not overwhelm the staff. Which is unfortunate because it did feel that way. This particular location always has issues with staffing but customer service was never so bad. I can understand being short. But I won’t tolerate bad service."

"Stopped in late night. Almost empty service was great. Tables / booths were a little dirty Food came out fast & hot. & The waitress was good."

"The VA nursing staff catered breakfast for Doctors Day/Moral Day 4/7/2023. I ordinarily call ihop in Decatur on Clairmont since the VA hospital was down the street, but they don't carry the family feast. I live in Conyers so decided to order at the Dogwood location. I ordered 6 family feasts the day before and was called at about 6 am by the manager the next day. At first, he didn't think he would have everything ready by 630 but most likely 645am I was ok with the time, and he was able to fix my order for half turkey bacon and sausage to accommodate the different cultures that were being served. The website no longer allows customers to pick turkey. I arrived and was greeted by an older woman with a smile, who went to get the manager I spoke with on the phone also greeted me with a smile, the order was ready everything was neatly packed and was all there. The manager assisted me to the car, which I learned was a fellow Veteran, and his father as well. But I didn't notice how much the morning Dennys staff and manager went out of their way until I unpacked everything to set it up. Usually, when I order personal orders for my family, on a smaller order dine-in or delivery, there is always something missing or wrong. That morning every single check has checked the continents, plastic ware, and napkins everything was perfectly cooked. My coworkers were shocked and all wanted to either personally call Dennys to give 10 thumbs up. I dine at Denny's a lot. The prior weekend my 13year old and I dined there, the registers only could take cash after 4 tables were ordered, and each table left a family member at the store while we ran to the closest ATM. And they ran out of an item. One of my coworkers lives in Conyers as well and dined this weekend at the Dogwood Dennys just to give her gratitude. That was the best customer service we have all encountered from any restaurant, and I through a lot of events at work for coworkers. Dogwood beat the chik filet service hands down that day. We would like to do something for the Dogwood Dennys staff to show our appreciation but don't know what to do. Any ideas? Thank you from Atlanta VA Gold team primary care/podiatry clinic"