Chipotle Mexican Grill

"I got a bowl perfectly made and once I got to the second half, I told the woman to put the red sauce in the cup but she WASN’T listening because she HAD HER AIRPODS IN. Then she proceeded to make a new bowl with less stuff."

"Horrible, food, service, experience. They literally gave me a burrito half the size of a normal one. I politely asked for it to be remade and was told, no and that the Manager had asked them to make their burritos that way...I then left and once home handed my 10 year her quesadilla, which comes in a little cardboard box with rice and beans, and when she opened it, guess what??? No damm quesadilla!!! I had to drive all the way back, to get the quesadilla I had paid for, and then the one they made was made using a regular size taco tortilla versus the burrito tortilla ( what they normally use) so that being said, I ended up with a quesadilla that was a lot smaller than normal. Horrible staff, horrible establishment, won't go back!"

"This is the absolute worst Chipotle we've ever had, we love Chipotle and from the day it opened till now we keep giving it another try, but after 5 tries we will just give up. The food does not taste as good as others and we have yet to order where there hasn't been items out, from rice, guacamole to lettuce. The spicy salsa is inedible, we love spicy, but it is so spicy that you can't even taste the food anymore. I think the employees should all taste it themselves so they are aware and can warn customers. Our 11 year old grandchild was ahead in line and ordered her own and they put 2 scopes on hers. We had to throw it out and she ended up on the couch with a belly ache. We will just stick with Moe's, tastes alot better and is cheaper."

"I ordered a large bag of chips with my meal. When I got home about 15 minutes away, I realized the chips were very soggy and greasey. They also had some black burnt specks in them. They weren't edible at all. My first thought was that the bag contained leftover chips. Much to my dismay, I drove back to the restaurant to request a full refund. The manager was a bit nonchalant about the matter. He just said he was told something was wrong with the fryer. I asked him why they were selling a bad batch. He couldn't answer. He said the policy regarding refunds had recently changed about a month (how convenient), and only corporate could issue refunds. He offered me another greasy bag of chips. I asked that my complete order be remade. I realize things happen, but to push off bad food on the customer instead of disposing of it is irresponsible and reprehensible! By the time I got back home (cost me about an hour of my time), I had lost my appetite. See photos below."

"I understand people are ready to get off work, but I’m sure they also wouldn’t want to eat BROWN lettuce either.. I usually have a good experience with this particular location.. but tonight just wasn’t it.."