Popeyes Louisiana Kitchen

"Management did what I thought was a revamp for the better, some time ago... At least the old staff was POLITE!! Customer service has been trash for me. Call over the phone...loud talking and cursing in the background...you get hung up on with no proper "goodbye". They close the drive thru when they want to. DRIVE THRU IS AN OPTION when ordering on the app, which is ALREADY PAID FOR. All they had to do was hand me my order through the window, but instead I had to go inside. I go inside and the girl WEARING the drive thru headphones. I definitely would've left had I not already paid, because when ordering on the app Popeye's don't be wanting to give refunds. Instead they want to give credit to Popeye's. They serve hot and fresh chicken with COLD FRIES! I still have to call first (as I did under old management) to make sure they have what I want, because they're always out of food. I hate this is my closest location, but I did read someone said Jasper has one. It's in a great area and to see it at a 2. ANYTHING stars on Google reviews is disheartening. It doesn't matter how good the food is (WHEN FRESH!)...spending my money with bad service is not an option. BE SURE TO CHECK YOUR BAGS BEFORE LEAVING, BECAUSE SOMETHING IS BOUND TO BE MISSING....including napkins!"

"This restaurant staff needs proper training. They never process online orders until after you arrive to pick them up and then you have to wait 30 minutes for your meal. They are ALWAYS out of mashed potatoes and gravy and macaroni and cheese. I have had more incorrect orders than correct orders. The food is good, but the service makes people not want to come back. The Jasper store is not much better."

"This spot is a hit or miss. Today I hit it at the right time I guess. Came through around 2pm, ordered chicken tender combo with fries, Mac n cheese, and Oreo cheesecake for dessert. I stopped coming for awhile bc the service was terrible, food was cold, wait times, items unavailable, etc. The gentleman who took my order today was friendly, efficient and my food was HOT and crispy, store was clean. Very good!"

"I went to Popeyes around 10:30 Am this morning. I ordered a 16 piece family meal and I can say that the Manager Frank showed outstanding customer service. The food came out in a good amount of time and the chicken was fresh. I definitely will recommend this Popeyes."

"I recently had an exceptional experience at Popeyes, and I want to commend Albert, the manager, for his outstanding service. Albert's dedication to customer satisfaction was evident as he ensured our orders were perfect and promptly handled any concerns (of which there were none). The team's efficiency under his leadership was remarkable, creating a welcoming atmosphere. The delicious, crispy chicken, coupled with Albert's exceptional management, made my visit truly enjoyable. Kudos to Albert and the entire Popeyes team for delivering a top-notch dining experience!"