Chipotle Mexican Grill 954 Ernest W Barrett Parkway Northwest, Kennesaw, GA 30144

"Whomever worked 2/9/24 around 9pm needs PRAISE!!!! This was the BEST experience I’ve had in a Chipotle in years!!! Everyone was friendly, the food was fresh and the music wasn’t too loud. I appreciate everyone at this location !!!!"

"Usually my experience here is good. But we hosted an event last week for 30 people that was scheduled to start promptly at 6:30pm. So that the food would be ready and still warm at the start of the event, we scheduled the pick up time for 5:45pm and arrived at 6pm. When we arrived, we shared that we were there to pick up a catering order to which we received the response that no catering order had been placed. I quickly showed the email receipt, and the female employee looked up information in the system and said "The order was never sent to us, so we have to make it now". We waited for 15 minutes then asked to speak with the Manager. He was apologetic, but the entire team working that evening was in no rush to make the order even after we shared with them that we were on a time crunch and our event started at 6:30! We finally received our food AT 6:30, only to arrive LATE to our event. have people waiting and hungry, and realize that the order did not include any queso which we'd already paid for. This is unacceptable especially when we placed the order more than 24 hours in advance!"

"Been a while since I've been in, but was very disappointed in the appearance. Messy, trash running over, and they weren't that busy. Food area was not wiped down and areas were not stocked. Guy who waited on me must have been having a bad day as well, because he was very sullen. I was accustomed to a bustling, happy place, but it's far from that now. Sad I felt I had to say this. Hope the owner can do something about the situation."

"Good portions , I went in to order clean dining area, fresh ingredients. Sometimes they may be a tad slow because they wait until they are completely out of something before replenishing it probably to keep it fresh however EVERY SINGLE TIME I order from their app for delivery they mess up my order and I do mean EVERY SINGLE TIME. I have stopped ordering from them for delivery all together. If you go into the location where you can literally WATCH your food being made your good to go . Hope this helps. UPDATE... I live in between 2 Chipotles I just started ordering delivery from the other location...perfection every time"

"I ordered the barbacoa bowl through the app with a side of chips, I prefer chips over a fork ;) My chip broke every time I attempted to scoop up some rice, beans, salsa and barbacoa. Pulled out the fork as backup only to find out that the barbacoa they gave me was one giant piece of meat stuck together by a huge strip of fat. Couldn’t even eat it."