Arby's 1150 West Avenue, Cartersville, GA 30120

"Food is usually good at Arby’s, but at least since COVID, their service level has dipped. They do well with what they have, but apparently they are constantly short staffed. Whether this is the fault of management or we just have a generation of folks that don’t want to work or a combination of problems, only time will tell. I’m not bashing the restaurant, but they have certainly slipped a bit."

"Unfortunately I had a bad experience. Person making drinks had an open wound on their hand. Saw person in the back microwaving the sandwiches. At least they had on gloves. My sandwich bun was burnt. The meat on my sandwich was stale and dried out. Took a bite or two before I noticed and started feeling a little nauseous. Did not drink the drinks. $17 is a little much to charge for drinks I can’t drink, and burnt, stale, and microwaved sandwiches."

"The good burger is probably my favorite thing right now.. I wish they still had the strawberry shake but everything is always hot and fresh when handed to me! The new general manager has done an amazing job so far turning this store around"

"I don't like to leave negative reviews, BUT in this case it's an exception...although the service was anything BUT "exceptional"...waited FOREVER to get my food (and yet it seemed as though they had enough people back there); this has happened multiple times. Also, in the area containing the sauces/napkins/drink fountain, it was dirty and more than once they've been completely out of napkins!"

"I ordered a turkey and Swiss WRAP and received a sandwich instead as well as a salad with NO tomatoes but received one with tomatoes. However, they were kind enough to fix the mistake. I don't blame the people making the food, because it was an error on the person who entered the order because it was wrong on the recipt. At least they did add that I did not want tomatoes, onion, or mayo on the wrap, which I am grateful for. Usually this location does a good job, so I am hoping this was an isolated event and I can return next time with no issues."