O'Charley's Restaurant & Bar

"Our server makayla was just plain out lazy. Our drinks didn’t get refilled unless we asked after it was empty for a decent amount of time. My 3 year old asked for a red crayon and she told us that they only had blue. I then got someone else to get us some other crayons. Because she wouldn’t even put in the effort to look. She was rude and from me being a server she just sucked. She didn’t care about any of her tables and I repetitively watched other servers take care of her tables"

"Hello, hungry people. My wife and I went to an O'Charley's in a different city about five years ago and were happy to find one much closer to home. Before I continue, a word about my reviews. I don't talk about nor take pictures of food. Almost every reviewer does that. No more needed. I almost never talk about the staff or service. Again, a lot of those types of reviews are already here. "Well, gee," you might ask, "what do you talk about?" Glad you asked. I look at the place itself. Check my pictures and read on. WARNING! I tend to get a bit wordy. First off, the place wasn't very crowded for a late Saturday afternoon. Perhaps the stormy forecast kept folks home that day. While waiting for our orders, I watched a group of servers clean up after a large family gathering had left. One thing stood out. A server used some type of cleaning solution to wipe down the tables. Good. However, when finished, the person put the stuff away and picked up some plates and dinnerware. Hands were not washed after using the spray bottle and cleaning cloth, which probably had been used repeatedly most of the day. After eating, I needed to wash my hands so off to the men's room I go. Please look at my photos and read the captions. The door did not close all the way, and inside was not a pretty scene. I don't know if the ladies' room was as bad or not, couldn't go in there. To get back to the table, I walked along a short hallway, which has a small wall with glass (?) panels separating it from the bar area. Most of the panels were smudged and splattered. Overall, the experience wasn't too bad. Management just needs to do some fixing up and do a better job at cleaning. Perhaps have the staff clean some glass panels instead of sitting down or talking with the cooks. Well, I'm finished. Until next time, bye!"

"It was my 1st time ever checking out this restaurant chain since we don't have one where I live. The food was decent, but the portions were pretty small. The Southern style chicken tenders did not come out like it was pictured in the menu and it was missing the side of gravy as well and I had to ask for it. The onions weren't glazed and almost uncooked. Despite average food and atmosphere, the service was fantastic. Our server was very friendly and very attentive. Some of the best service I've ever had."

"The potato soup has gone way down hill, but our server was amazing. Olivia was courteous, attentive, and upbeat. We would dine here again, for sure."