First Commerce Credit Union

"Great people! We had a baking problem and they spent all the time needed to get it corrected."

"truly amazing experience! fast process! for the holidays, with the auto loan, they allowed us to get a month off of payments paused! so thankful! staff was kind and efficient! God bless yall!"

"I have had a very difficult time with this location. I used a First Commerce Loan to buy a car in February. It took until April for my tag to transfer. That is not the most frustrating thing though. I called and emailed with questions and it was like pulling teeth to get help. My main question was “should I renew my tag registration since it was expiring but had not yet been transferred from my old vehicle to the new vehicle?” When I was finally able to speak to someone on the phone I also inquired about when my first payment would be due since I had not yet receive any notice of a bill being due. It just so happens it was due the day I called. So I paid it over the phone. It is now they beginning of June and I still have yet to be notified of a bill being due and have never received instruction of how to make a payment. I just sent an email requesting help and plan to call if I don’t receive a response. Anyway my biggest complaint is the lack of communication and clarity from the staff. This is my first loan and I was confused the entire time. The process has been very poorly communicated and if I was not proactive I do not think anything would have been completed and I would’ve missed my payments. The only positive about this place is the rates are fair and one team member, Kathy Jones, has been extremely helpful."

"I hate that you cannot make a simple payment over the phone without paying a fee. And the only other way to make it any easier is to sign up for automatic deduction from an account Otherwise you have to drive all the way to a branch to make a payment and the nearest one to me is 45 mins away. Ugh this is not single mom friendly definitely making life more difficult. Please get more payment options FCCU!!!! Get with todays times!!!"

"I too share the frustration of zero returned calls from FCCU. I was calling to add a business account, but if I'm unable to get a person on the phone - ever - I don't want them handling my business account. Time to move on."