Truist 7575 Georgia 85, Riverdale, GA 30274

"Beware of predatory policies under Truist! Joined originally as a Bbt customer for over a decade. Never had any frustrations or problems with my bank. Starting at the end of 2022. They snuck in various thieving penalties for using your own savings account. It did not matter how much money I kept moving into my savings account. If I put a whole paycheck directly into my savings and then took a small portion out to pay a bill. They were basically fining five dollars per transaction. It first began. I believe in October? But nothing at all was reflected in the bank account. They took a large lump sum starting in December. And unfortunately, because I trusted my bank, it took me a few extra months to notice this. They implemented this, even though it was not previously policy under BB&T, nor was it practiced initially as they transitioned at least upon BB&T customers. They flew it in under the radar. out of the multiple branches, I have visited in the last few months since, I have realized that the once wonderful, friendly, and quick service of BB&T has been replaced by predatory policies that harm customers and absolutely inexcusably bad customer service, and management. It’s a top down problem. you may occasionally come across someone at the front counter, who is absolutely wonderful. But God forbid you need to speak to anyone in management. Even if you can see them sitting in their management offices, not on the phone and not doing anything pertaining to an immediate customer issue, you will watch them take their ever loving time sometimes 30 minutes plus after you’ve already waited 30 minutes in line. I’m no longer using them for savings account purposes. Use a free service. RobinHood and Cashapp have some wonderful programs that will actually give you a better return. I’m currently still with the bank out of spite to gauge if they ever make the much-needed changes to be a decent bank. In the meantime, as an active customer, I am spreading awareness of how abusive this banking relationship is on the part of the bank. And, through honest reviews, I will cost them more money than they’ve ever taken from me until they doubtfully change their practices and stopped running like a grifting operation."

"Tiffany about to lose her job. I just came to cash a check from my employerthey stayed I only needed two forms to identification I brought them five I waited a 45 minutes and she turned around and said she couldn't verify my check I said who you need to verify from it's an employee's check well the number that I have in the system what number do you have in the system cause I know the owner to the company I can get them to call you it is not a problem she looked at me with the dumbfounded look and said she can't do that and she thought I had an attitude with her took off her mask proceeded to tell me how to treat her baby girl you at work I treat you like you an employee I'm not at work I don't have to be nice well I've already called the customer complaint I will be escalating calls and your boss Lenny he ain't safe either y'all about to lose your job have a great day"

"This branch has flourished since Mr. Thornton has become the branch manager. The exemplary customer service is impeccable, despise the reviews of the long wait. Banks are only able to do what they can in regards to staffing and traffic. The bank is clean, safe and makes the citizens of Clayton County feel respected in regards to their financial needs."

"Mr. Thornton is the best branch manager. He is very friendly and helpful. I wish I could say the same for the young lady on the left as you enter the branch located in Riverdale. Today I made a deposit at the drive-up window. My account number was handwritten on the bottom of the deposit slip. Later when I arrived home, I looked at my receipt and saw that my money was deposited in another account. How is this possible when I hand- wrote the right account number on the bottom of the deposit slip???!!! Evidently, the teller did not look at the account number on the bottom of the deposit slip."