Kinetic Credit Union

"Recently switched to this bank, after leaving regions i had regions for 8 years and i am so satisfied! The customer service is amazing"

"Awful!!!! Came to this location to deposit a check. The teller was looking at us weird the entire time. Asked us to remove our masks. Then asked us to scan a driver's license. Finally asked us, "Why do you have this check?" I asked her to explain the question. She asked, "Why do you have this check?" I responded and told her that she shouldn't ask such a question - it's a deposit. Put a hold on the check if necessary. We waited another 10 minutes before she completed the transaction. I assume that you must look a certain way to have that specific check. I've been with them for 24 years dating back to MEA!!!!! No customer loyalty, no customer service, no tact!"

"Today l Signed back with one of the best banks, I’ve been with so far. I didn’t know about making an appointment as I say out of the bank. I was able to call set up a appt. and within 10 minutes a nice representative called and accept my appt then and there. Now When in college early 20’s, I was irresponsible and messed up my account, Long story short paid the charge off and open an account all within 20 min. COVID pre-cautions were taken seriously and I felt safe while opening my account. Love the perks and offers they have as well, glad to be back!!!"

"Been waiting for a debit card to be mailed to me for 3 weeks now. I go into local bank and their debit card system is down, but they tell Me another branch is working. I take time off work to go and it’s down also at the other branch. I got online bills that are due getting late fees. They offer no help, no call when the system is back up. And the charge on the card was never fraudulent, it was a legit charge. Everyone in the office always has a sad look on their face. No Christmas shopping for me, thanks Kinetic, my dreams are not coming true. Update: I go into the Kitten Lake office 3 days later and get my card. That’s a total of 4 weeks without card, and several bill late fees. The card they supposedly mail to me never arrived, it’s been 2 months."

"Terrible place to do business. I financed a vehicle with Kinetic and could not make my payment online. So I refinanced with my bank and had GAP insurance with Kinetic that cost over 800 dollars. They informed me that I lost my refund on the GAP because it was after 60 days. I have been in the car business for over eighteen years and have never seen a bank rob people of they hard earned money like Kinetic Credit Union does. Stay away from this place they are unethical and have rotten policies to RIP people off."