Delta Community Credit Union

"Bad, bad & bad... I do not want you handling my finaces.!"

"I've been with Delta Community Bank for several years and has never had any problems. The people are so nice and most.of all willl lisen to any problems you want to discuss about your financial situation. It's so much better than banks to me."

"My license was handed over for the transaction verification. However after 2 hr and needing my license I realized it was never given back. I contacted customer service they informed me it was still there. I’m left wondering why they didn’t make contact with me to advise me of my license being left/unreturned. Especially if it’s in front of the teller but definitely a lesson for me to make sure I triple check that I’ve received everything back that I hand over. Unfortunately mistakes do happen but you can’t expect for them to make contact with you. (Although you should be trust they have a system in place for what they should do if they don’t give a customer back their ID./ it was a Saturday maybe the young lady was ready to get off early."

"It’s unfortunate to say when you currently work in the service industry for 25 years, you have a new found awareness of when that same service is not given back to you. I visited the Stockbridge location this past Saturday (2/5/22) per the advisement of customer service due to my debit card being blocked/compromised. I was advised to visit this location to retrieve a new debit card. Arriving to the front door, I realized the door as locked. Another party approached behind me and moments later a tall gentleman forcefully opened but cracked the door, without greeting us and asked if we had a appointment. I told him I did not, and that I was advised to visit this location and that I needed a debit card. He assumed the other party and I were together and proceeded to say that we needed an appointment. I stated that what I needed was quite urgent and if an exception could me made. He agreed and allowed us to enter, but he closed the door and it hit me as I was walking in. It caught us off guard because he held it the entire time while he was talking to us so myself and the party behind me was very shocked as the door man looked at us like we had a disease with a keenex in his hand as he made such an obvious effort not to make any contact. I was very upset. As I approached the kiosk, the staff had a very unpleasant look on their face that was quite visible through their masks. The lobby was empty and our requests were minor, so it was apparent they were not eager to want to help us. The rep at the kiosk agreed to assist me, but the other rep rolled her eyes and hesitated when she was asked to help the party behind me. I was shocked after giving the rep retrieved my id, compromised card, and entering my social, she asked me questions that could have been gathered with the information that I provided. Questions like, “What account number?” I only have one checking account linked to the debit card I gave her. “What card was compromised?” The card that I handed her that she is looking at.. “What type of card do you want? “Sky or Blue?” I want the card identical to the one you have in your hand… I mean, I was floored. Meanwhile, the doorman is staring at me the entire time like I was going to rob them. Finally, after the impersonal interaction, I proceeded to leave and the doorman says to me, “You can open the door yourself because I ain’t touching the door..” POOR, POOR, service from beginning to end. I currently serve as a Market Manager for a bank in this region and I would NEVER hire people like this nor tolerate this type of service from my employees! I have been a member since 2013 and this experience really makes me want to rethink where I want to place my money and do my business."

"I was recommended to this bank by many of my good friends, so naturally I decided to switch. I went to this branch for the first time to pick up my debit card. The customer service was great, despite the fact that it was busy. It took an hour to print my card and after minutes of leaving this bank, my card ALREADY had been compromised. My guess is that my card printed twice (he had to go back and reprint) and the first copy was accidentally given to someone else. They were able to resolve the issue over the phone, but needless to say, I am still dissapointed that this was my first experience with this bank. They need to be more careful in making such careless mistakes!"