Truist

"Ive been a customer for around 10 years and its the only bank ive ever had that ive been happy with"

"This was a great bank when it was Suntrust. Now it’s slow and service is poor. I would highly advise not opening an account with this bank. Having a convenient location has no value if the location itself doesn’t function well."

"First off, the website says the McDonough Lake Dow location closes at 6, but they actually close at 5. This is misleading, but I arrived at 4:50. I wanted to withdraw 2900 dollars, only to be told the bank had no money. I was told the reason they have no money, is because their business customers have priority over the money they currently have. I guess the average, hard working father isn't as important as Trusits' business clientele. This is a big disappointment and not what I would expect from a prominent banking institution. I would say it's a " hard No" on banking here. Customer service is not priority here. Please open your account else where."

"I have had an account with SunTrust for 40 years... back in the Trust Company days. After visiting this location several times, I am ready to move on from my long time bank. The customer service is terrible, and the tellers show no care or concern for their clients. I waited in the drive thru for 15 minutes yesterday, and when I finally pulled up, the cannister was missing. The teller said too bad that I could come inside: 1) If I had wanted to go inside I would have done that in the first place. 2) The parking lot was packed and the line inside was insane. I asked her if I could deposit my check on the mobile app. She said good luck; it hasn't been working right since the system converted fully to Truist over the weekend. I'm not going to stay at a bank that doesn't even want my business. We all deserve better."

"Worse customer service and no regards for their clients. I paid off my auto loan on the 3rd and still have not received my letter of no interest to get my title. I have called 4 times with each call wait time of nearly one hour only to be told something different each time. Also instead of marking the account paid they marked the remaining 8 payments and balance of the loan delinquent. This has hit my credit scores for over 40 plus points each. When speaking to them they said I could file a dispute in which they ruled they were right and I had no claim. They have made no effort to fix their mistake or any effort to resolve anything at all."