OneMain Financial 11170 Georgia 142, Covington, GA 30014

"Great customer service and follow up. Keisha was excellent and knowledgeable.Shakia, the store manager was very courteous and professional. Highly recommend for all your loan and loan consolidation needs."

"So I had some questions regarding my loan payments because I needed to change my upcoming payment date and find out my options. The first person who answered the phone seemed new or didn’t understand my question about my options given my specific dilemma. I’ve called before and had options explained to me, so I was getting a little frustrated explaining what usually happens when I’ve called previously. The first lady put me on hold and then another woman answered named Keisha. Keisha was phenomenal! She reminded me about some insurance benefits I forgot I even signed up for that could help if I needed and she explained other options regarding making my payment in a timeframe that is doable for me. She also informed me of the followup to my options so so could know what to expect. Thank you so much for your help and thoroughness! Very professional, informative and understanding through the whole process, I appreciate the assistance!"

"From the first phone conversation to our first in person meeting, Shakia has displayed amazing customer service and exemplary professionalism. I am satisfied with the information and time spent on ensuring we had a clear business understanding and experience. Highly Recommended!"

"Awful customer service and etiquette at every facet. Bait and switch tactics and unprofessional behavior. You may see a lady by the name of Keisha listed in the reviews. This particular lady tried to call me out and make an example out of me because I didn’t call before my arrival. Branch manager allowed it. My wife and I were conditionally approved for a loan with the title to one of our cars as collateral. We didn’t want to but had no choice. We were approved through Lendingtre Also their loan. My wife was denied because of income and was urged to put us both on the loan to make it work. We were conditionally approved after providing all documents and multiple phone calls. Was told twice by Keisha all she needed to see was the vehicle to move forward. We arrived and after that horrible and disrespectful fiasco to a potential customer we were told we were denied. They use this tactic to keep you on the hook when all the had to do was push the information provided and give a courtesy call to say it wasn’t gonna work. Two days of phone calls and forwarding documents. Don’t waste your time with these clowns. Find a reputable lender at a credit union. Upstart was near the same interest but not as high and was able to help us. Thank you OneMain you have been more than unhelpful."

"Title: Exceptional Service from Keisha at OneMain Financial Review: I recently had the pleasure of working with Keisha at OneMain Financial, and I must say, she provided an outstanding service that exceeded my expectations. Her enthusiasm, positivity, and evident passion for what she does made my experience truly exceptional. From the moment I walked into the branch, Keisha greeted me with a warm smile and a genuine eagerness to assist me. She patiently listened to my financial needs and concerns, ensuring she understood my situation completely. Keisha's attentiveness and empathetic approach made me feel valued as a customer. What truly set Keisha apart was her extensive knowledge of financial products and her ability to explain complex concepts in a clear and concise manner. She took the time to walk me through the available options, outlining their benefits and potential risks. Keisha's expertise instilled confidence in me, allowing me to make well-informed decisions. Throughout the entire process, Keisha maintained a consistently positive attitude, which was contagious. She radiated enthusiasm and conveyed her genuine passion for helping people achieve their financial goals. It was evident that Keisha genuinely cared about my financial well-being, and her dedication to providing excellent service was evident in every interaction. Working with Keisha at OneMain Financial was an absolute pleasure. Her professionalism, expertise, and friendly demeanor made the entire experience not only smooth and efficient but also enjoyable. I highly recommend Keisha to anyone seeking financial services. She goes above and beyond to ensure her clients receive the best possible assistance. Thank you, Keisha, for your exceptional service. Your enthusiasm and dedication are truly commendable, and I look forward to working with you again in the future."