Truist 4601 Jonesboro Road, Union City, GA 30291

"terrible they’re very rude , this is why i don’t like to go in the truist branch they just sit there and do not assist counting money or just looking at the computer to “act” like they’re working. I don’t get it if you don’t wanna work just quit like wth… charles and Krystal are the most horrible representatives i’ve ever dealt with in my life omg ."

"Date: 01/31/2023 time APX 3:15pm I Came in to open 2 business accounts & 1 personal and was kind of taken back by the service I received. I mentioned to the teller that I had already went through the process online and received an error message and wanted to speak with someone to open an business account vs trying to complete the process online again as I was instructed to either submit another application or come in to the branch. Another lady walked in (unaware of what’s going on) walked up and the teller told her I wanted info on business checking. No greeting, no how are you, no how’s your day, NO INTRODUCTION, no thank you for your interest or a “welcome to truist” she immediately starts randomly saying the documents I would need to open a business account(in a tone) in which I replied “I have everything I need” and she replied “by everything you need you mean… and again started naming out the same list a documents again followed up by we’re not being sarcastic “we just have to have to verify these things”. Never once was a greeted, never once they even asked my name and I don’t know any of theirs. I almost felt like I was interrupting their day. The gentlemen told me to have a seat and someone will be with me shortly. I sat down and googled another bank and left. I have no interest in forming a business relationship with people like that and took my accounts else where. I was intrigued by their business account modules but, I’ll pay service fees before I’m ever made to feel like myself or my business isn’t wanted. Thank you but, no thank you! - Will Kay AKA The Will Kay Show BKA Ms.Bert/ The rickey smiley morning show! Have the day you all deserve!"

"Came in to open 2 business accounts & 1 personal and was kind of taken back the service I received. I mentioned to the teller that I had already went through the process online and received an error message. Another lady walked in (unaware of what’s going on) immediately start randomly saying the documents I would need to open a business account in which I replied “I have everything I need” and she replied “by everything you need you mean… and again started name out a list a documents followed up by we’re not being sarcastic we just have to have to verify these things”. Never once was a greeting exchanged, never once they even asked my name. I almost felt like I was interrupting their day. The gentlemen told me to have a seat and someone will be with me shortly. I sat down and googled another bank and left. I have no interest in forming a business relationship with people like that and took my accounts else where. I was intrigued by their business account modules but, I’ll pay service fees before I’m ever made to feel like myself or my business isn’t wanted. Thank you but, no thank you!"

"Do not bank here. The tellers are untrained and incompetent. I made a cash deposit and she gave my money to someone else. I’ve been up here for the past two days trying to prove to them I didn’t make the withdrawal. Now that I’ve pressed them and made them look further into my account they see that she made an error. But of course they aren’t going to take accountability so like I said if you care about your money don’t deposit here."

"Came in at 2:45 to take care of some business. Needed to see a rep. Figured it was the best time. It is now 3:05 and I’m still waiting. When I came in there was two reps. One walked away from her desk and has yet to return. They have the private rooms and for some reason the rep is helping this guy out in public. I have herd all his personal information. They might be doing this to be more personable but when it come to money matters it should be done in private. I am not sure if this is a Truist thing, I have banked with Suntrust for over 20 years and if this is how Truist conducts business I see me looking for a new bank. They have my personal account as well as my business. I have never waited this long for help. I surly wouldn’t want someone sitting in the waiting area to hear all my accounts information. Sad situation."