Truist

"Very friendly tellers and loan officers. It's a professional, yet casual and friendly environment."

"I really dislike having to leave this review but my recent experiences with this branch have left me no option. I have been banking here for a decade, I have multiple business accounts, lines of credit, loans, etc through this branch. I used to love coming here and the customer service used to be top notch. I felt like they truly cared. Here recently it has been a completely different story. My business debit card got hacked and I had money stolen from my account. Their fraud department is completely useless and is unwilling to help and going to this branch in person it is the same experience. You will get promised a phone call back but time after time, again and again you will never hear from them. You have to call their number 5+ times just to get someone to answer the phone just so you can get directed to one of the many voicemails of a banker that wont call you back. The customer service is absolutely abysmal here. It has been increasingly frustrating over the course of the last few weeks. While the amount stolen from me wasn't as high as another reviewer, I now know that Truist does not have my back and they do not carry my best intentions anymore. As soon as I get some final payments coming up from clients I will be taking every account and loan I have with them and going to a bank that will actually care and put in the minimum effort to do their jobs effectively. It was a mostly great 10 year experience, but this isn't the same bank that has been terrific for me in the past and its time to move on."

"Was pleasantly surprised at the intuitive and personable service opening my daughter's account this past week. The lady was a joy to work with and we will be making this our home location since our previous bank had been shuddered. It is worth the extra 15 minutes."

"This branch and the bank's fraud department is horrible. I reported fraud over 3 months ago and it is still not resolved. Over $8000 in fraudulent debits to my checking account under the $150 limit to notify me up to 4 a week reported it filled out all necessary paperwork, and still only $450 or so returned to me. The charges are all identical yet the excuse is each one has to be investigated and how does that take 3 months? I have called fraud and gone into this branch to be treated like this is no big deal, I am overreacting and no empathy for my situation that the bank is responsible for. I continually am told I will get a check tomorrow to no avail. Do NOT open an account here and do not trust their security! I have given up and will let my lawyer take it from here."