OneMain Financial 1141 Bankhead Highway, Carrollton, GA 30116

"If I could do a no star I definitely will but in order to write a review is by clicking on one star …. Very unprofessional extremely unprofessional my application was sent to Carrollton location at 2 something PM to then talk to a loan officer and her telling me everything looked good and she is able to approve me for 3100 then explain to me the terms and how much the interest will be even discussed if I paid it off with in 2 months what will I end up paying then when I called one hour later another lady got the phone and said I will just have the manager sign off and will call you back etc then I called after waiting for some time because no one called me back so when I called at 520PM 10 min till close they said she was still busy she will call me back advise the person on this is she really going to call me back you guys close in 10 min she said yeah hold on then she came back on the phone after everything was verified to tell me now I’m not approved I was so confused then they transfer me to Gail the manager she said oh the I was short 500 on my income advice her that was not correct as I am adding up all the numbers from paycheck and it is the same as it has been from the beginning she was like will we can do it asked for the district manager to contact me she advice me she could not guarantee me that they will call me back asked to please send email that I know they can contact me within 24 to 48 hours and she said no she can’t guarantee that the district manager will call me and she then provided customer service number and stated that is where I need to call very very unprofessional can not explain to me why everything changed 10 min before there were closing when I was suppose to be waiting to close a deal electronic"

"I am very satisfied with the staff at One Main Financial, very friendly and accommodating, I would recommend them to anyone needing a loan."

"If I could leave 0 stars for this company I would. I get all this spam mail from them and was referred by Credit Karma to use them. When Shyanne or whatever the loan specialists name is called, she didn’t even have the correct loan amount that I applied for. She said I needed more income, so I added my husband even though we share the SAME bank account for income verification. She then said that a charge off balance from 6 YEARS ago showed the total balance as the monthly amount, and even though she can clearly see we do not pay that amount monthly, she couldn’t fix it. I called back in and spoke with another representative who said that if I got it fixed, they would work with us. So I contacted the credit agency and disputed it with a fixed update. When I called back, they made me speak with Shyanne again and she argued that I spoke with her and she didn’t say that. I had to not nicely tell her it wasn’t her I spoke with and that is what I was told. She then changes the story to how I have to contact the actual company and get something from them or I have to wait 30 days for them to do another application and get our credit report from another agency and not the one I disputed with. I will NEVER work with this company and I will not recommend them to anyone else. Customer service is poor and Shyanne sucks!"

"Crystal in the Carrollton office is the epitome of professionalism and great customer service. She was both patient and efficient during our encounter. I Highly recommend her to others."

"I was referred to this company by a friend because me and my fiancé are working in building our credit in order to buy a home next year. Well first of all they told me I needed a co-signer once they ran my credit. Ok understood so then he says he will co-sign and he makes double the amount I do so his income was fine. When they pull in report they say that his name is coming up different in their system so we called he credit bureau and yes his information was all messed up. Once we fixed that his credit score increased. So thought that would be a plus. Well I called them and every time someone said they would call me back it didn’t happen. They said they working working in their end to fix is name in their system..how hard is it to show proof of identification and social security etc. my friend that referred credit score and situation was way worse than our so I’m still waiting on a call to let me know why or if our application was denied and why. Oh and my car that was for collateral is almost payed off..so the communication is terrible."