Modern Builders Supply, Inc. Mineral Wells Branch 274 Elizabeth Pike, Mineral Wells, WV 26150

"Because I had a perfectly seamless first time experience with them ordering some parts, I used them again a second time. The second time is where the bad reviews under "buyMBS" became accurate. They sent me the wrong item and although they quickly created shipping labels on 9/20 for both the return and new delivery, they have only processed the return (which they received on 9/25) but it is currently 9/29 and four days of me calling every morning to ask on the status of my shipment has still resulted in NO movement whatsoever on their end. The answer is persistently, "We'll let the warehouse manager know and it'll be shipped out today. I'll track this progress myself and keep you updated." Shipment is clearly not getting shipped out and no one actually tracking that status as promised. My construction team has been waiting over a week now to close out this job because of this delay. The words coming out of customer service's mouths sound great, but this company's follow through is non-existent. This company is great for competitive pricing on materials, but if you need timely delivery and reliability, I could not in good conscience recommend them."

"Huge THANK YOU!! Exceptional service and really went the extra mile to ensure my roof protect was properly Supplied. Highly recommend!"

"Got what you need. Great staff very helpful"

"Great experience , service with a smile . Always willing to help you"