Panera Bread,

1655 Georgia 138, Conyers, GA 30013

"Worst customer service experience ever! The 30 min drive through wait wasn't worth it, considering I was told they had the item I ordered..and they didn't... The employees and assistant manager, Julie needs more customer service training and better internal communication. I'm never wasting my time here again! Starbucks has great service and they know how to keep a flow of business."

"So I ordered an iced black coffee with cream and sugar. I asked for sugar in it I asked for milk in it when I get to the window they act like they were confused about what I asked for. They handed me the wrong coffee which is fine. I’m cool with things happening of course how I was very laid-back. About it. 10 minutes later. They’re still confused about my order even though I order and then I placed it online because I explained to the girl with my first time ordering through the app and I did not want them to, double make my order I ended up not getting what I wanted which is fine and I just said thank you sweetheart and I left. However, the customer service was good. I will say that nobody was upset with me. Everybody seemed like they were very nice. however, when you don’t get what you order, none of that matters."

"this panera isn’t usually really bad at all. the people are often very friendly. but today i got this bowl of soup that was only half full and i paid for a full bowl"

"I am obsessed with Panera i literally have never experienced anything bad till now which is extremely unfortunate. I ordered a Cesar salad with a Sandwich. This first sandwich was messed up contained no meat, so the sweet Manager named Trey was able to assist me in getting it fixed . I received a Greek instead of Cesar he went back to correct everything as the chefs were giving me the wrong items. As I recieved the food BACK from the manager again my sandwich was messed up and the arugula wasn’t even fresh. I’m so disappointed I really hope the team starts taking care of customers better"

"My actual rating would be a 4.5* ONLY because it is pretty expensive. You get a decent amount of food, but it's quite pricey. I got the bacon turkey bravo and the corn chowder. The chowder was a bit spicy (I'm a wimp), but still yummy! Hubs got the black forest and gouda sandwich and the broccoli cheddar. So delish! He also got the "Charged" mango yuzu lemonade and he really liked it, but it was expensive! Overall, we liked what we got and even took home leftover soup. Yum!"