Sheraton Suites Galleria-Atlanta

"I am not one to speak ill of companies. Everyone’s experiences are different. I will say, the front desk receptionist’s were great! I may botch his name and I apologize in advance, but the manager, Pete (maybe Peter), was extremely kind, too! All were helpful. Apart from a few issues in our room, (there were areas within the hotel being remodeled, so I’m sure the room we were in will make the repair list soon) I would recommend Sheraton based off of their employees."

"Went there on the December 28th for my birthday and stayed there until the 31st. Upon arrival at night I noticed my windows were smokey and didn't think anything of it until the next morning and heard water dripping and I see in both the living room and bedroom so much condensation and water dripping off all the windows. There was clearly a leak and mold all on the windows. I let front desk know and they sent the maintenance guy up, who used a wash cloth to wipe the windows and even he was surprised to see this much. He had to squeeze it 4 times and told me if I had this happen again to contact housekeeping because it's probably going to happen again, and it did. The front desk wasn't accommodating. Also was told they put all guest in a certain part of the hotel due to renovating. The mattress springs were loud and definitely uncomfortable. I'm guessing based on the look of that mattress it was as old as the hotel. The musty very humid smell of the room was not enjoyable. I definitely expected more from this Hotel."

"Before booking I called the hotel and reviewed their website to ensure that the hotel had our required amenities. The website indicated that they have room service and the front desk representative indicated they had a full bar. My husband and I live in the area and wanted to treat ourselves to a nice night without kids as we were attending an event in the area. We wanted to be able to have a drink at the bar before the event, order room service while we were getting ready and sleep in the next day because if you have kids you understand sleeping is not an option and this was our one opportunity to do so. The day we checked in, the bar was closed because no one has showed up and they advised there was also no room service. To make matters worse, we were awaken around 7am by construction going on in the building… hammering, and loud noises. I was sadly disappointed that the hotel didn’t live into the expectations that they had set. We should have just gone home after the event, and not even considered renting a hotel room. In this economy I don’t have time to waste money on failed promises."

"I’ve been staying here on and off for years now. It’s always been a great stay! However, this visit was a little different. I wouldn’t be so harsh if it wasn’t $350 a night. Our mini fridge was not working. I wanted to keep my room beers cold! Then I go to get ice. The ice machine on our floor wasn’t working. After chasing floors, I finally found one that worked in the whole hotel. We were also greeted by two roaches in our room. And the soap dispensers in the shower were also empty. Still love the place, though!"

"Great things 1st…the staff… incredible service! Location…also great! Walking distance from Cumberland Mall & the baseball stadium. I did not eat at their restaurant but I did have their complimentary breakfast which was very good with great selections. The room was specious and clean. However my bathtub had hair in it so that was the only bad thing. Bed was comfy. There is a parking charge of $19 per day so fyi. Now the bad thing…the pool! It was dirty, grimy with mold at the bottom, not to mention leaves from outside. That was my biggest disappointment because I was gonna take a swim for exercise once I saw they advertised a “indoor pool”. Other than that it was a good experience and I will definitely stay again as a Bonvoy member. But please clean the pool!!"