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Safe Guard Products International, LLC
Two Concourse Parkway, Atlanta, Georgia 30328
About the Safe Guard Products International, LLC
Safe Guard Products International, LLC is a reputable insurance agency located at Two Concourse Parkway in Atlanta, Georgia, United States. With a commitment to providing top-notch insurance products and services, Safe Guard Products International, LLC offers peace of mind and financial protection to individuals and businesses alike. Their experienced team of professionals is dedicated to helping clients find the right insurance solutions tailored to their specific needs. Trust Safe Guard Products International, LLC to safeguard your future and protect what matters most.
Photos of Safe Guard Products International, LLC
Two Concourse Pkwy #500, Atlanta, GA 30328, United States
Opening hours of Safe Guard Products International, LLC
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Safe Guard Products International, LLC
"They will ensure that you have to pay as much as absolutely possible for as long as possible. No one in this company (ESPECIALLY THE ADJUSTERS AND CUSTOMER CARE) have a clue on how to make sure that your claim is taken care of. If I could give negative stars I would because they will gouge you for all you have with no regard of the fact that you a paying for a car that you have no possession of because the longer your claim is running, the less they have to pay. Truly disgusting business practice."
"I have never had such a careless experience from incompetent people and I don't mean that as a euphemism. The entire claims process with this company was the most daunting task I’ve ever experienced and I wouldn't recommend their services to a cockroach if one could be insured. I have only spoken with one person at this company who was the nicest customer service rep. I shared with her my life experience and trauma in the past few months and she started to cry, such a sweet spirit. Everyone else was horrible to deal with. I told her not to take her services for granted, especially while dealing with people who have experience traumatic events that require compassion. She should be the manager or supervisor. The document submission process is equivalent to receiving a prostate exam. The company relies on untrained reps to review the submitted documents for accuracy, which they did and I was told everything looked great. I waited the standard 7 to 10 business days and was told that a police report which was sent to me by the highway department wasn't sufficient. I can appreciate the need for accuracy as a multi licensed insurance agent and business owner, however, it is the job of the CS Rep to review these claims before they go to audit. If I’m told that my documents were good, there should be no problems. The issue is that this company hasn’t trained the reps to know exactly what the auditors need or look for. This lack of knowledge for job structure is absolutely insane and delayed my purchase of buying a car, costing me thousands in lost clients, more than the claim payout itself. I spoke to two supervisors, the first I asked her to calm down. The second asked her to not get frustrated because she kept cutting me off instead of hearing my concern. The reps were unprofessional, rude, careless, and two of them picked up the phone chewing throughout the call, muting the phone to avoid laughter and being argumentative instead trying to understand the issue. Everything starts at the leadership level and with supervisors and managers who conduct themselves in such a manner, it’s clear to me as to why this experience was nothing short of horrid. I can’t imagine that the CEO either cares or is aware of how many people are being turned off by their business model due to the first line of contact and resolution, which is their call center."
"One star is very generous being that they took 9 months to get it resolved and that time frame I was still paying for a vehicle I did not have. The documents sent to them by the lender were "missing" we sent it 10 different times. Once I was able to get it to them. They paid out the bare minimum. Terrible Company with not ethics!"
"In my opinion, Safe Guard Products are nothing short of thieves. I bought extended coverage for a used vehicle I bought, I NEVER received a policy, it took them 48 hours and more than 6 phone calls to see if a repair would be covered (which nothing was) so I cancelled the policy. That was in late July, I've not received ONE nickel from them and have been frustrated by the lack of any substantial attention given to my cancellation request. There are other businesses that offer better coverage and waaaay better service than this mixed up group. If I were you, I'd avoid doing any business with them."
"USELESS/POINTLESS, of paying this “service”, if the insurance company doesn’t understand them either. Going on 5 months, in which their website originally approved all my paperwork, only to recheck in the last couple of months. They sound like a great “5” star company for tire repair, but with collisions, they are a joke. NOONE can dumb down, why my case is getting rejected over and over. Like a great scam artist, huge words and repetition is their defense. No point of having GAP when the insurance “has” to be maxed out ‼️"
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