Firehouse Subs Fairburn

"I ordered a takeout but they had me waiting 30 mind with my food placed in Online Pickup. I was wondering why the workers were staring at me knowing i was waiting for my name to be called. Worst part is when I called to speak with a manager, she just brushed me off saying that she gave me my food and no other response. Escalating to corporate office. Do and train better."

"I am deeply disappointed to write this but management and customers need to know. This location is NOT a good late choice!! I entered at 8:53 finished ordering 8:56 before that I asked are you guys closed they answered No I said are you guys getting ready to close they said yes I said I asked so am I good because I understand when you are about to close n sumbdy come in your pissed but I asked cuase I honestly didn’t know I drive trucks so I was hungry been on the road all day that’s why I asked come to find out they was more pissed then anything they made a spot for nothing but a big jalapeño bite you can even see in the picture the spot they made for the jalapeños mind you it was a easy 2 min turkey sandwich I wanted to go back up there but It was all young girls had to have been 15 no older then 17 with that bein said I hope management see this and get supervision for night shift And to customers please avoid this place at night you will get a surprise"

"It was really good. My husband didn't find his sub as good as mine. I really thought mine was excellent. He wasn't as enthusiastic about the service, either. He said overall it was good, but could use a little improvement. Not as quick to get him in and out as he's used to... but the options he needed for my Gluten-free needs were well met and without objection--several options were apparently available and appreciated. I think we went when they were fairly new, but I can't recall for certain. I think they were incredibly busy, and I didn't have any issues with the time it took to get the food. It was still warm when it came to me, so I was quite happy!"

"Granted it was posted that they open at 10:30am. But the front door was open, and the open sign was on. So I walked in stepped up to the counter and the employee said how can I help you. I said I need a minute to decide, then he replied well you have about an hour because we're not open. How rude. You could have said you weren't open right away. They were preparing sandwiches. Just pissed me off and makes me question if I'll ever be back . The open sign was on and the door is open screw you."

"Got the Jamaican Jerk Turkey sub & it is so good! Customer service was friendly, was greeted when I walked in the door! Sub is hot & yummy. Glad I chose this one! Thank you!"