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RushMyPassport
1372 Peachtree Street Northeast, Atlanta, Georgia, United States
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About the RushMyPassport
RushMyPassport is a local government office located at 1372 Peachtree Street Northeast in Atlanta, Georgia, United States. Operating by appointment only from 9:00 A.M. to 6:00 P.M. Monday through Friday, they offer expedited passport services for travelers in need of quick processing.
Passport processing by mail typically takes 8-11 weeks, while expedited service by mail takes 5-7 weeks with an additional government fee. For even faster service, travelers can visit the Atlanta Passport Agency in person, but appointments fill up quickly and long wait times are common.
RushMyPassport.com provides a convenient alternative for those in a hurry. With a simple online request process, passports can be processed in as quickly as 1 week. Completed passports can be picked up in person at their Atlanta office or shipped via overnight delivery to a home or office address. Plan ahead and avoid the long wait times at the Passport Agency by utilizing RushMyPassport for your expedited passport needs.
Photos of RushMyPassport
1372 Peachtree St NE Suites 219, Atlanta, GA 30309, United States
Opening hours of RushMyPassport
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of RushMyPassport
"I’d give 0 stars if it were possible. Sent in everything and 9 weeks later, nothing was even sent off. They confirmed they received correct applications with money but admitted they never sent anything off for processing. I asked to continue processing but refund the money I paid for an expedited shipment (as it was not expedited). Called multiple times and it felt like a part time job remaining on hold. They gave differing and conflicting feedback. Finally they cancelled the order without written or verbal consent. They advised I must restart the whole process and repay full price. I am farther behind than when I initially started. Working through the government with standard processing times would have been quicker. Terrible all around."
"I am shocked this is still a company. I paid $788 for their "2 week expedited service" for my passport and sent in the documents that day. They told me there was a problem with my itinerary I sent in (it was from the travel company and showed everything), so I sent in a new itinerary that got to them two days later (signed and picked up at their office). After that I never heard ANYTHING from them AT ALL over the next 2 weeks. I called almost every day, asking if they had started processing my documents or for any update on getting the new itinerary and every single time a "passport advisor" would tell me "we have reached out to the courier service and will get back to you when we hear something." Not once did one of their employees get back to me with any info, or help me in any way. Same answer everyday until the day my new passport was supposed to arrive - "reached out to courier service and will get back to you" and nothing ever happened. for almost 800 DOLLARS they did absolutely nothing and did not come close to doing what they advertised and said to me each day on the phone. Worst customer service I have ever seen, worst business model I have ever seen, worst company I have ever seen and biggest scam I have ever seen. If you are desperate, reach out to your congressman/congresswoman, DO NOT USE RUSH MY PASSPORT. It doesn't look like anyone has had luck with them. Do not get desperate and give them your money for nothing - no one will help you and they will not move anything along. I wish I could have given 0 stars. HORRIBLE P.S. Whoever is responding to these reviews is saying "A member of GW will reach out to you" trying to make them look good and like they actually do anything, but if you got on the phone with someone from their company they WILL NOT HELP anything at all. Their passport advisors are trained to put you on hold while they "look for an answer" then come back to you 20 mins later with a non-answer"
"I've been trying to get a hold of someone to cancel my order and it's like pulling teeth. I called after 20 minutes of placing the order. DO NOT leave your name and voicemail on the phone to "hold your place in line"...you will not get a call back. I have tried chasing them for three days to get my refund - they sent me a Cancellation Request email that doesn't lead to any form on the website, it's a blank page. I want my money back and they are making it IMPOSSIBLE. I am going to dispute this charge on my bank if they continue to ignore my calls. EDIT: I finally got my refund. Bumping up to only 2 stars because of how dang impossible it was to get it. The only way to get a refund is by calling and requesting - they need an online option to make this easier."
"HORRIBLE. Sent application and got message to resend because of application's black background. On white paper - what ? Tried to contact them for clarification of issue by phone and online messaging for 1 1/2 weeks before finally getting through. Then told needed printing in color instead of B&W. Not mentioned in directions. Got work around instructions to delete destination info to allow reprinting of application. Did that and resent application. I called to get update today. Already had a FedEx confirmation of resent application's arrival to their office. Told by unhelpful agent to send a third! time even though FedEx website confirmed the second application arrival in their office. Nothing wrong with second application but she wanted it to come with a different shipping number (again, its already there). And because of delays, it would cost another $600 on top of the money already paid to now get it expedited in time for trip. Didn't matter that couldn't get through to them ("we had high call volume") and 2nd application is there already ("send a third time and pay more money). They could get the passport, as still have 3 weeks, and offer further expedited services but their delay has kicked it up in cost for me or the offer is to cancel the transaction. How is that helping me! Bad service. bad attitude. Expected better with FedEx's name on the product."
"Do not ever use this service. We were told our passport would arrive 2/16, we called several times for updates and told there was nothing to worry about that it would arrive by then. Once that date passed, they told us to call the state department for an update (what did I pay you for?) but we called. Turns out both the state department and the courier service don’t have our documents and blame rush my passport. Rush my passport takes no accountability and continues to tell me to wait on a call back from a supervisor that has yet to come though it’s been more than their 24 hour waiting period. Any time I call they are rude and extremely unhelpful. At this point it’s apparent we will have to cancel our trip, but more worrisome is the fact that no one can tell me where are documents are, including the only copy of my daughters birth certificate. DO NOT USE THIS COMPANY"
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