Sweetwater Pool Service

"Summer did a wonderful job with my recent service. The pool looks great. She’s keeping it in great shape which will make the transition so easy when swim season comes along!"

"I reached out to Sweetwater about my noisy motor because I had used them previously for repairs and they did fine. This time was different. The repair guy told me that I would need to replace the motor, but that since the waterfall motor worked fine they could attach that one to the main part of the pool instead until the repair gets done. Within 24 hours my pool water level dropped and I recorded the water coming out of the motor which had not previously been happening. When I reached out, it took over a week to find out that they would only come back if they were replacing the motor. They refused to put the motor back to how it was before. Ultimately, I paid $150 for them to diagnose the problem and create a bigger one. As my pool water has been stagnant all this time, it’s going to cost me even more to get it chemically balanced."

"Nothing sweet about it. Non performance was so bad that they terminated their own contract. Despite our repeated calls and emails, they left sand in our pool for 6 WEEKS after we had just replaced the filter. Daniel Collins promised the sand from the old filter would be vacuumed out of the pool immediately after our new filter was installed. Instead, it took SIX WEEKS of emails to John Rayment for that to happen. Every time the tech came out, their vacuum equipment failed and they would give up without finishing. They even desperately tried to blame our electrical outlet which was ridiculous lol. When they returned with working equipment the pool finally got cleaned. It took constant emails to the regional sales to make it finally happen. And even on that day the tech had to leave and come back again with better equipment. She was furious about having to spend so much time on our pool, though an hour of her time was leaving and returning with working equipment. Her name is Summer. Their techs also threw chlorine tabs in our SKIMMER instead of the chlorinator which could’ve ruined our new filter. Absolutely pathetic performance. Sweetwater’s non-performance was so bad and so well documented that they terminated their own contract. Good riddance!"

"We needed a pool service company this year and Sweetwater was very responsive and could schedule us quickly at a better price than we were quoted elsewhere. They opened the pool yesterday and it already looks good. We are very happy."