CVS 31 West Main Street, Radford, VA 24141

"The employees here as well as the pharmacist do their best. The new store manager is working hard to make the store better. They are a corporation and of course should have more employees. But the store is clean and those folks work hard. I much prefer the Radford store and the pharmacy over the CVS in Christiansburg."

"I am writing to express my dissatisfaction with my recent clinic visit, prompted by my daughter's strep throat diagnosis and my own experience of similar symptoms. Unfortunately, my encounter with Nurse Practitioner Warren Via fell short of expectations. From the outset, his demeanor was unfriendly, and his bedside manner left much to be desired. Despite a negative initial throat swab result, I shared my past experience at the Christiansburg minute clinic, where a false negative was later corrected with a positive retest under similar circumstances. Disappointingly, my request for a retest was declined, with Mr. Via asserting the adequacy of the obtained sample. Dismissing visible throat patches and a fever, he insisted that a negative result meant I was not sick with strep. Instead of exploring alternatives or addressing my concerns, Mr. Via recommended drinking fluids and gargling salt water, advising a retest only if symptoms persisted. The inability to obtain a retest, coupled with the suggestion of a retest in a few days—resulting in two co-pays and considerable time investment—is disheartening. As someone with multiple experiences of strep throat, and considering my daughter's strep diagnosis, I am confident in my assessment. I believe a retest could have provided more accurate results, sparing me unnecessary discomfort. Regrettably, based on this experience, I have decided not to visit this minute clinic again and instead seek the care of an actual MD."

"Pharmacy is frequently closed with 0 notice other than signs inside the store. If you are so understaffed that you cannot stay open, hire more people. If you cannot find people that are willing to work there, maybe reflect on the work conditions or management because this is ridiculous."

"Got diagnosed for RSV Friday after Thanksgiving! Could not get my scripts filled till Monday 3 days later! Landed up paying more for them because CVS would not release them. Now they are calling me saying they have filled them so pretty sure I should not be getting them filled a second time! Dangerous CVS!"

"Worst I have ever used. After being discharged from the hospital with a three day prescription from surgery, I had had 18 inches of my colon removed went to the pharmacy after the doctor and wrote me a prescription. They said that even though it was the third day that I had to wait until the next day to fill the prescription even though I was running out, they said my insurance wouldn’t cover it. I contacted my insurance they said it had never even been billed to them. Pharmacist admitted it. I asked her how much it would cost to fill in cash and she said she would not fill it anyway, so we waited until the next day for my wife to fill the prescription, they told her she had to go to the back of the line and wait another 20 minutes before she could fill it, but I wasn’t due to take another pill for those 20 minutes"