Concord Pharmacy

"Just got off the phone with the rudest employee! She was rushing me the entire time I was trying to give her my information and instead of asking me to repeat myself when she couldn’t hear me, she just yelled “WHO” at me. Then, I asked her politely to repeat my address back to me because it had changed and I could hear her sigh like she was annoyed, and then before I could even say thank you, she hung up on me. Disgusting behavior, I wish I didn’t have to order my prescription from here again!"

"Best pharmacy ever! I have never had to wait more than 5 minutes for a new script and all of the employees are friendly. William is a great pharmacist who really gets to know the regular patients."

"Great service and nice staff that are knowledgeable. Wide variety of products for a small store-pharmacy. Fast friendly and know what they are doing, plus they can answer any questions you might have."

"Take your business elsewhere!!! The staff at this Concord pharmacy are very unprofessional, short, rude, arrogant, and nice nasty, in particular the young lady named Ty and the pharmacist William York. They pride themselves on being one of the few compounding pharmacies that carry a wide range of medications, therefore, they feel that you have no choice but to come to them. This is why customer service is so poor. They operate under the perception that they will get business regardless of how they treat the public. I never have a problem with Sharon. She is always polite and professional. Last year (2016), my daughter received a face lotion prescription in the mail from Concord at this location. She brought to my attention that she did not get the full amount of medication prescribed by the doctor. We both thought back to her visit with Dr. Krauss and remembered him saying something regarding making sure that we check to make sure that we get the correct amount of medication when Concord filled the prescriptions. I called Concord Pharmacy and spoke to Jeff (I believe that was his name.) I told him that my daughter had been cheated on the amount of medication she was supposed to get. Jeff checked the prescription and said that someone had changed the amount to be dispensed by crossing out 90 grams. I advised Jeff that not only had my daughter been cheated on the prescription but I was charged for 90 grams. ( I was advised of the price for 90 grams prior to having the prescription filled. They charged me for the full 90 grams but only gave 45 or 60 grams.) Jeff arrogantly told me that the reason that my daughter did not get the correct amount of medication was because they did not have 90 gram containers. (A clever lie) I told Jeff that the medication should have gone into two containers if they did not have 90 gram containers. It doesn’t take a rocket scientist to figure that out. Pharmacies do this all the time. Any Pharmacist would know this. Jeff said something to the effect that they keep telling Dr. Krauss that they do not have containers for anything over 45 or 60 grams. I advised Jeff that I was a registered nurse and I knew that what they were doing was illegal, unethical, and fraudulent. I said so, if someone needs an antibiotic and you do not have a large enough container for the volume prescribed, you short the person on the medication instead of using two containers and charge them full price for the medication. I went on to say that the person would not get well, go back to the doctor, pay another co-pay or pay out of pocket for another doctors visit, and then bring Concord Pharmacy another prescription for the same medication that they were cheated on, only to be cheated a second time. Jeff did not want to hear anything that I said. The more I talked, the angrier he became. He talked over me and would not take any responsibility for the actions of the pharmacy. He never apologized, nor did he offer a resolution, or reassure me that everything would be ok. I told Jeff that I was going to report the pharmacy and he said he did not care. Within a couple of days, William York called me and asked me if I had a problem with a prescription. I told him about my previous interaction with Jeff. William said that Dr. Krauss had contacted them and advised that they better straighten out the problem immediately. I can only imagine how many people have paid full price for a half filled prescriptions. William offered to refund my money for the incomplete prescription and refill it again free of charge in hopes that I would not report the situation. I was happy with the resolution."

"This location is very unprofessional I have had the worst experience ever I truly would not recommend anyone to come here for no type of therapy or treatment or whatever they really don't care about your well being they don't count the visits that you actually come in for they cheat you out of your money they have low grade uneducated women in the front office that doesn't know how to handle professional work Ethics their customer service skills is on a first grade level it doesn't matter about the location the people there are pathetic if I had the corporate number I will give them a call they talk about other patients behind their back's I just hated it I really do I'm sorry I have to tell everyone this but for my family members we had to leave this place so I don't care at this point it's not worth it William York is Very unprofessional an he don't like Black people I need the corporate number they refused to give it to me"