Johns Creek Dental Excellence 2880 Old Alabama Road, Johns Creek, GA 30022

"Been going here for almost 10 years. Everything was great the first few years but for the last 3-4 years, have had multiple issues with billing/ insurance. The latest issue - had a cleaning in Oct 2023, was told I had a credit of $9 on my acccount and balance will be covered by insurance, so no payment required. In Jan 2024, I receive a bill (nothing in the interim) saying my account was past due by 90 days and I owed $175+. I called to get more information and the billing specialist is downright rude and talked down to me. Asked her to send me my statement so I could follow up, and she sends me something which had an outstanding of $500+ and according to that, my balance had not been at 0 since 2020. She had no clue as to why there was a difference. I pointed out that the statement did not even reflect the copays/ deductibles which I had paid since 2020. After I reviewed the statment she sent, and the statement I received, I realised they had 2 different account numbers. After I brought it to her attention, she said it was because the correct one was in my husband's name (who is not a patient, but I am on his dental insurance) and then sent me the correct statement. When I called Unum, I was informed that the bill had not been paid because my insurance covers 2 cleanings in a 12 month period and my Oct 2023 appointment was 1 day early. (If the insurance department had bothered to call and confirm my benefits, I believe they would have been informed and I could have rescheduled my appointment) Anyway, Unum, graciously agreed to make a goodwill exception and made the payment. It took me the whole of this week (Feb 12th to 15th) to get the latest statement, so I could confirm I am not on the hook for anything else. Other issues I had in the past - their new doctors are not always in network, and the onus is on us to make sure they are in network. The dental hygienist I had was constantly pushing me into procedures which I was not sure I needed. Overall, just too many issues to continue going here. Just cancelled all future appointments and finding someone else."

"Reception was very friendly, but their billing department failed to notify me that they were an out of network dentist prior to treatment (something a clinic knows immediately processing a client’s insurance). Not only were their treatment prices elevated compared to similar clinics, it was almost impossible to get a true estimate of services. Their financial office was unable to provide any insight or support. I have undergone a lot of dental procedures in the Atlanta area and understand that most procedures are estimates. I have never had a clinic give me an in network vs out of network procedure prices. Furthermore, there has never been such discrepancy in my estimate vs actual cost the clinic charged POST procedure. As a patient, it is impossible to provide informed consent to a procedure with their dishonest communication. Pre procedure estimates are incredibly vital to making a medical/dental decision. Their financial department was incredibly hard to reach and of little to no help. It is unfortunate when you seek care and feel like the clinic is unable to provide any transparent information into your treatment. See others reviews for the clinic. You feel blamed, although it is their job and responsibility to provide truthful/honest network coverage PRIOR to a procedure. I wish I had never walked into this clinic."

"This was my second time at JCDE and both times greeted warmly by the reception desk. Had different hygienists and both fantastic. Dr. Holmes is friendly, thorough and willing to answer any questions. Such a lovely office all around!"

"I assigned a single star rating primarily due to the inefficiency of the office staff responsible for appointment scheduling. As my work has temporarily relocated to Utah, I encountered difficulties planning appointments with Dr. Parsa, as my schedule only allows for a few weeks in advance. I initiated my scheduling attempts in September, making numerous calls. During one of these calls, a young lady requested a reliable contact number to notify me of any potential openings, but she failed to follow through. In November, I received a call offering an appointment for both a hygiene session and a doctor’s visit on December 29th at 9 am. Excited to attend, I promptly purchased a ticket and flew to Atlanta. Confirming the appointment via three emails and texts on December 28th, I arrived at the office at 8:30 am on December 29th, only to find the door locked, lights off, and no response to my calls. Despite waiting until 11 am, no one appeared. Upon reaching someone on the phone at 11:15 am, I was informed that the individual who answered my call and was responsible for my appointment worked remotely and was not present in the office that day. In a condescending manner, she advised me to "go home" while she contacted the office manager to investigate the situation. Unfortunately, no apology was offered for the significant inconvenience, despite the considerable expense incurred for the ticket and the dedication of three days to the visit in Atlanta."

"They are the best! Everyone is so caring and gentle and calm there. For me who hates to go to the dentist, it was just fine. Dr. Parsa is excellent and all the staff who help him are superb. I can’t say enough good things!"