Neptune Pools 4505 Bamford Drive, Sugar Hill, GA 30518

"They are great when they pitch to get hired but absolutely rude and lack understanding when something needs to be repaired. It will be beautiful initially but it will not last. Once the build is complete, good luck they are always busy and find excuses not to come correct their negligence. Dont let the warranty (1yr) expire they won’t even send someone to examine or help with repairs regardless of whether they completed the instillation improperly. Pay attention to the reviews it’s consistent their build fails. Don’t let them fool you look at their client had to edit their original review. They will have an PR create a well written response but look at the facts. They make pools that look good not pools that last. If they cared about their customers who spend thousands of dollars they would examine any failure that is a result of their work, however no one will come out to examine your pool, you won’t get past a rude phone call telling you they are not responsible. All in all they are about business which means collecting money. This is our pool within less than 4years"

"Neptune did an amazing job with our pool. They were fantastic from the design stage all the way through construction and working with additional vendors for our project to the completed backyard oasis. We would absolutely use them again! I highly recommend them for your custom pool!"

"Neptune was highly recommended by a contractor and we could not have been more pleased. Professional. Friendly. Organized. Timely. Responsive. Wonderful company if you want quality and professionalism."

"We are extremely pleased with Neptune Pools. Our project had a few delays, as expected in todays environment, and we had a few things to navigate. Engineered wall, being on a golf course and dealing with more stringent requirements, and the slope of our yard. While their communication can be lacking at time and was due to needing 1-2 more people at the office, they 100% stand behind their product. They will come out as much as needed to make sure all the details are fixed. That is what I was told about Neptune and for me that is the most important part of dealing with a contractor. Super thrilled with the service department as well! Specific call outs are Nick, Jabo, and Rob in service!"

"Luke, David, Jessica, and all those at Neptune are great. They quoted a build, came out to start and completed a bit earlier than planned. Took great care to make sure everything was done well, worked, and even added some considerate extras along the way to make things function and look fantastic. Thanks Neptune"