Chattanooga Land Design 1700 Market Street, Chattanooga, TN 37408

"Scam artist! Rule of thumb, never pay anyone for an estimate. I did and it was a mistake. They came out, took some measurements and I have never heard back. Conveniently they don't return calls or emails. There are other contractors that are more than willing to do quality work. Avoid this business!!!"

"Took the money and ran. Contracted with this guy to do a deck expansion with roof tie in to our existing roofline. Got the project about 75% complete (with multiple problems) and will no longer return a phone call/text/email. Improperly roofed the tie in, so now we have a roof leak. Would not return to reinstall the gutters, so now we have a major drainage problem. We paid him a large amount of money and he left with us with an incomplete project that we now have to hire someone else to complete/fix. Do not hire this company -- James Eaton is a fraud."

"I would suggest that you seek any and all opportunities for a land/pool design contractor other than Chattanooga Land Design. My experience with them has been awful and seems to be bordering on a “bait and switch” scam. I first contacted them through their website in mid-May. They were prompt in returning my email request and scheduled a visit to our property within a week. James arrived as scheduled, a little late, but he did call to let us know he would be late. This was the first and only time he met his commitment as to timing. He surveyed the property, asked us what we had in mind and then told us he would get back with a detailed design with pricing of options (such as heater, cover, fencing, lighting, cleaning equipment, landscape, etc). He did not supply the information as promised and I contacted him on 31 May in regards to when I would receive the proposal. We had a meeting on 5 June where James provided us with 20 pictures of what our design would be. He also said at that time that the pricing would be in the $75,000 price range which we had told him was our top price. The design was beautiful, it appeared to have everything we had discussed, however the detailed information was not there. We did not have detailed pricing or information on the accessories. I made the mistake of paying him the $750.00 that was committed for the design although, I had not yet received the detailed information. On 9 June I contacted James and asked when we would get the final proposal. On 10 June, I received 7 pictures from James, still no detailed information. He stated that he had to trim the design back some to meet our $75,000 budget. Basically, I received 7 pictures of a pool - dimensions unknown, but given the available area it couldn’t have been more than 24’ x 16’. So basically I was getting at pool at $195.00 per square foot versus the national average of $72.00. I contacted James and expressed my disappointment and concern and again asked for the details. He did not reply. I contacted him again on 15 Jun, he did not reply. I contacted him through his web site about a week later, he did not reply. I contacted him via phone, but it went straight to voice mail. I contacted him on 7 Jul, he did not reply. I thought he was an honest and ethical contractor, but he did not deliver on his commitments, I basically got 27 pictures which I could have cut out of any pool magazine for $750.00 Don’t be fooled and lured into the spider’s trap………find another contractor."

"Had them come out to look at our property for a lot of future work. We wanted to get a quote and plan ready for building a deck and patio area as well as a fence, front porch steps, and driveway area. Paid my $75 consultation fee to have someone come and take a look. In the end, it seems that what they really wanted was the $750 computer design fee to make a computer mock up of what my property could look like. Asked for a quote to start on the fencing and front porch steps. No response at all and it has been a month. Essentially, I paid $75 for someone to come and visit me for 15 minutes with no real outcome."

"We wanted a backyard oasis and that is precisely what we got. James listened to what we wanted and designed it perfectly. The 3-D video tour of the design looks EXACTLY like the finished project. James, his crew and subcontractors were a pleasure to work with from start to finish. Not cheap, but it doesn't look it either. If you want quality Chattanooga Land Design is definitely the way to go. We couldn't be happier."