Master Pools, Inc.

"I purchased a house in the Atlanta area with a pool they installed and serviced. I continued with the service contract and was very impressed with their service. So when it came time to build a new pool at my Tennessee home I was thrilled to find out they serviced this area under the Master Pools company. From design to installation and service it was a pleasure dealing with this company."

"Everyone tells of a bad pool construction experience. I really thought a company that had been in business for over 50 years would deliver a great project. I built a house 4800 ft.² at the same time as the pool and less time than it took to construct a pool. Problems range from poor site management, poor quality installation failure to deliver preselected design, and warranty issues not supported. Here are a few examples. (1) the sales person accepted using Techo bloc as the coping. Three months later, the construction manager said no they would not install it. I had to find my own installer. Several months later Artistic Pools decides they will not only carry the line, but install Techo bloc. (2) 24 hours before we were installing the pebble tech they told me my color was no longer available and I need to pick something else.(3) I have had multiple leaks on the pool and artistic refuses to support the corrective action. I’ve had to do it myself. (4) once they have you under contract getting a callback is near to impossible. The list goes on and on but I feel like if you spent $140,000 on on a pool you should get service and you should get a call back. Now I’m still dealing with a leaking pool and a collapsing patio. I’ve called the office multiple times, and I can’t even get a callback from the owner within 10 days. Feel free to call me if you would like to know more. 901,49.1355"

"In my opinion they are the best pool builder in the Chattanooga area! I would highly recommend Master Pools for your backyard oasis. They deliver a quality product and have very professional and caring staff. The pools they build very much match the name as they are a true master pool builder!"

"I had a great experience with Master pools! The team was very responsive and professional throughout the entire process. At times, the digging process was delayed due to COVID-19 and the weather, which in the moment was frustrating, but Cory and David did an amazing job at keeping my husband and I updated with what was going on, which is all we could ask for. We now have a beautiful pool in our backyard and couldn't be happier."

"We recently added a small pool/spa (spool) to our backyard. Overall we were very pleased with the design and finished product. David, our designer was very responsive and easy to work with. Jonathan got our pool started and helped us through a few technical difficulties. His instructions about maintenance and pool equipment were very clear and helpful. Overall, the project took far longer than expected which led to a bit of disappointment from a timing standpoint hence the 4 stars instead of 5. But now that we can use our pool/spa, I can honestly say that it was worth the wait. We did start the pool in the middle of the COVID summer, so that played a role in the lengthy timeline, I am sure."