Shoe Carnival 603 Grand Central Avenue, Vienna, WV 26105

"Store says they open at 10, 3 cars waiting in front of the store after one left and no one answering the phone or in the store."

"much better stocked full excellent customer service"

"Needed assistance and received friendly help. Overall selection is great."

"I went here looking for a new pair of Hey Dudes and was not disappointed. The store member was able to help me find the exact pair that I was looking for. The store is very clean and there is all kinds of different shoe brands here for all of your shoe needs. I was very pleased with my purchase."

"I rarely leave reviews for stores like this because I genuinely don’t have time to mess with it. However, because this store chose to waste my time I figured what’s a little more time wasted. The store is about a 20 minute drive from my house. My husband called to see if they had a particular pair of shoes in stock and after “checking” they said yes. So we drove the 20 minutes to pick them up. My daughter decided to purchase 2 other pairs as well….(his pair was waiting at the counter) so when she was done we got to the counter the woman was gonna just ring them up and bag them. But my husband asked to see the pair first…. She showed him and they were NOT what he asked for. There were two other men behind the counter and when she went to look for the pair he did want, one came over and said “we don’t have those ones” so basically they lied to get us in the store, were planning on selling us a pair of shoes that was not what we wanted and became snarky when I was I was obviously upset we drove all the way down there just to end up with a pair of shoes that wasn’t what my husband wanted. (He’s stubborn and bough another pair anyways) my daughter paid almost $200 for shoes and when asked if we got a discount for THEIR mishandling of the situation I got a very disingenuous “I can’t do that” when I know in fact they can, as we have had issues there before in the past and was given a discount without asking for one. We stopped shopping there years ago because we asked to exchange a pair of shoes (same style different size) that were brand new with the tags still in the box and they wouldn’t allow it because they were 50% off. I 100% hope that the little boy behind the counter had the day he deserved….."