Highland Hospital
300 56th Street Southeast, Charleston, West Virginia 25304
About the Business
Highland Hospital is an acute inpatient psychiatric hospital located in Charleston, West Virginia, offering trauma-informed care and evidence-based practices for a wide variety of mental health conditions. Our team of professionals provides the same level of care they would offer to a member of their own family. We offer intensive treatment for adolescents, adults, and seniors experiencing acute behavioral health issues, as well as detox services for alcohol and drug addiction. Our residential trauma-based program for children and adolescents provides a structured and therapeutic environment. We also specialize in treating anxiety disorders, bipolar disorder, dual diagnosis, depression, and suicidal ideation. Our state-of-the-art facility is staffed by highly trained professionals, ensuring compassionate care in a safe and supportive environment. Patient satisfaction is key to our success, and we offer personalized treatment plans for each individual. Highland Hospital is committed to improving the lives of children, adolescents, and adults by providing exceptional and compassionate care for behavioral and mental health disorders. With a focus on community collaboration and personalized care, we are here to help you on your journey to recovery. Contact us for a confidential assessment 24/7.
Reviews
"If I could give it a ZERO or negative I would!! **PLEASE NOTE IM NOT AN ANGRY CUSTOMER WHO DIDNT GET THEIR WAY, IM A CONCERNED MOTHER WHOSE DAUGHTER IS CURRENTLY IN THIS HELL HOLE** Any parent who has been in my situation knows when it comes to it you have NO IDEA WHAT IS GOING ON. I read the reviews of this place after learning this is where she’s going (good ole state insured ran places) while in the hospital with my daughter and IMMEDIATELY THREW UP. I expressed my concerns there but honestly they treated my daughter like an addict instead of a suicidal patient . So unfortunately I was blindsided and had no choice During intake I EXPRESSED MY CONCERNS ABOUT REVIEWS and was told new management WELL SAME OLE STORY!! OUR PERSONAL STORY— I was never told she could have her own clothes. But after driving 5 hrs was told there’s clothes there after asking what the clothes situation was. Had someone said she needed her own clothes I would have driven to a clothes store and bought her clothes since she was so far from home. It took me 29 hours of asking about clothes for them to get her something other than a gown. This gown literally had to be wrapped around a couple times and we all know how they are. She had no undergarments and is with adolescence boys. She felt exposed.. My daughters original clothing which does include her cell phone has apparently been lost I had clothes delivered today at 8 am (after already informing them yesterday the delivery would be there).. I had to make them at 8 pm go get her clothes. While this is simple thing it really isn’t when COMMUNICATION has been more than clear on my end I have had to call everyday to see if there’s a home plan and still almost 5 days later NOTHING .. I didn’t even get her diagnosis and a MAYBE TIME LINE until I unfortunately lost my patience and went up the ladder.. I’ve been called TWICE to give her DRUGS but NOT ONCE in a diagnosis or what the drugs are for. I’ve been advised on the phone calls WHILE THEY ARE LITERALLY about to give them out about the meds and feel there’s NO TIME TO MAKE AN INFORMED DECISION.. I may of miss the signs leading up to why she’s here but ALL BE DAMN IF IM NOT GONNA BE INFORMED The reviews unfortunately say it all .. If you have a choice STAY AWAY! I truly fear my daughter is going to come out worse than better or I’ll have to fight to get her out of the hell hole"
"want trauma?? welp this is the place for you. while there are some staff that do care 90% do NOT! the social worker there was horrible and staff would constantly watch people being in episodes and not doing ANYTHING about it. shoutout to kody and yevette for being the only staff that made this place bearable!! during intake they shouldn’t just immediately assume your doing it to “get noticed”. not to mention the same staff member making fun of me for having social anxiety by mocking me to the other nurses when i couldn’t speak for myself, and laugh about the stuff that you go through. staff shouldn’t be getting mad over you just wanting to call your parents, and being rude over you just wanting to get your BASIC NEEDS!! Not to mention they threw away my body wash without even telling me!!! i wouldn’t recommend this place for a child or an adult! the other patients there are the only ones who look out for each other. and that’s just sad. unless you absolutely have to go try your best to avoid this place, thank you have a good day(:"
"I've been to many mental hospitals in my day, and this definitely isn't the Ritz-Carlton of them. The padded cell was amazing, but it did have its drawbacks as well, the talking cockroaches being the main one. Personally, I'd rather be in Cancun, but this place will do in a pinch."
"This place was an absolute nightmare. I was admitted there back in February because I had some self harm thoughts. This place has severely traumatized me and I still have nightmares from it. They made us sit it the same room for hours every day. Would only let me talk to my parents only 5 minutes a day. And made us wear anklets like people on house arrest if you can abbots going her don’t go."
"If I could give it zero stars I would. First time I was admitted here I was 5. I got into a serious fight at school after the bully hurt my low functioning friend and her (the bully’s) parents demanded I get psychiatric treatment for the damage I caused to their child. I was admitted here and abused. I have ADHD and at the time undiagnosed autism. I started having a sensory meltdown and they put me in the padded room on the childrens unit in four point restraints for over five hours. I was transferred to River Park in Huntington WV two days later with bruises on my ankles and wrists from the restraints being so tight. My second experience here was when I was 15 and I was on the adolescent unit for a severe ED that had almost killed me. I was abused by mostly one staff, she was a charge nurse on weekends. I was here for five months before discharge because they refused to communicate with my family. I relapsed three months after discharge but pulled thru it on my own. The last time I was here I was 19 and had severe depression due to the loss of my daughter in a traumatic miscarriage. I was treated like the scum of the earth on the adult unit by religious staff and pts. I will never come back here."
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