Braxton County Memorial Hospital 100 Hoylman Drive, Gassaway, WV 26624

"Called records for a specific date of a past surgery and was laughed at. Is my health crisis hysterical? Then was told to call Morgantown, which they said "we took over the hospital but all the records from BEFORE we took over are in a warehouse and we can't access those" WHAT IS THE POINT OF ALL THE TIIIIIIIIIME IT TAKES TO BE SEEM IF NO ONE IS KEEPING AN ACCESSIBLE RECORD OF OUR HEALTH!!!!!!!!!!"

"Honestly, have to say that the overall rating on this facility is very poor, however, the personnel, primarily nursing staff, is off the charts. Compassionate, caring, and thorough. They all go above and beyond for the needs of their patients. Even if the doctoral staff does not. Specifically Rn JoAnn and Rn Jane Rae were both absolutely angelic and unforgettable for certain."

"Designated as my brothers surrogate, I am the one who gets the information about his condition and passes it on to the rest of the family. On 2/8/22 , I called and the nurse refused to give me any information on my brother. She stated the information was given to another family member. I explained to her that I was designated as the Surrogate and the other two family members were points of contact. She looked in the medical record and confirmed that I was the surrogate. I explained that the doctors in the hospital had called me the night before and that one had contacted me this morning about needed information about family's wishes of continued care. She still refused to give me an update on my brother. This kind of behavior is inexcusable and prevents me from making critical decisions on my brother's care. She should not be a nurse as she has no concept of what surrogacy for patients is all about and the ramifications of denied medical information dissemination to legal surrogate, places the medical facility at risk for possible litigation if patient were to die. Having no compassion or empathy for patients or their loved ones disqualifies her to be in direct patient care."

"If I could give them less I would. I’m out of town and I can’t get in touch with the people watching my 4 year old daughter. They told me they couldn’t give that information to me if she’s been checked in! Very rude lady! I told her that I could give her all the information including social to prove I’m her Mother and she told me (rudely) that I should call the cops for something like that. Then hung the phone up on me. Made me sick to my stomach how the ER staff acts in emergencies. (Not knowing if it’s a emergency yet... what Mother doesn’t call the hospital first if she can’t locate her children? My Mom always started there). Nasty people work there."

"I had to go to this hospital on several occasions as it is our local hospital. My niece especially has had some very serious injuries due to seizures. The staff was very polite and caring and the doctor did a very good job of stitching her wounds. She loves hugs and high fives. The staff treated her very well even after the tenth high five and hug. This was in the emergency department. It pretty much depends on the staff and situation what kind of experience you will have there. I have had to be a patient before and one time it was a good experience, the next was terrible because the nurse I had was quite rude and seemed preoccupied with talking to coworkers. I will say the outpatient services are very good. If you need labs, x-ray or other inpatient procedure, they can be quite quick and the ladies there that check you in are very helpful and polite."