Hertz Car Rental - Promenada Fayetteville HLE

"I was renting from here all the time but it’s just one hating ssa lady that likes to make up rules out the blue. Detoured my thanksgiving plans for nothing. Luckily I was able to go to another location with the same reservations and rent with no problems other than a small downsize. No one or the 800 number had an issue with me using my HUSBANDS discount!!!! Just a hater! Oh and their cars are trash…ragady asl."

"In November 2023 I was involved in an auto accident and most of Atlanta did not have vehicles available. I made a reservation with Hertz in Fayetteville for a car, but upon arrival they did not have any cars available.Terri S. worked with me and ensured I had a vehicle on that day. I ended up being out of my vehicle for 2 months due to backordered parts. Throughout that stressful process Terri S. continued to provide me with outstanding assistance and customer service. She was always professional, kind and had a pleasant attitude. I would recommend this location for your cat rental needs."

"Unfortunately the negative review here are true. I booked through a third party company and didn't read the reviews until after booking. I reserved a full size vehicle but to my surprise they gave me a compact vehicle. My family of four traveled for 8.5hrs in a tiny clown car that smelled like dog. It also had stains on the seats. To make matters worse the customer service representative showed no empathy and refused to address the situation at hand. She even tried to gaslight me and say "We're not going to charge you anything more for this rental. You're going to get this car for the same price as the one you reserved." This was my first and last time renting here. Buyer be ware!"

"Had car trouble with the car I received. Called 800 number was told I could do an exchange in the city where I was staying, Savannah GA. That Hertz refused to exchange cars, unless I paid for a full day rental.(car was paid for in advance) I was told I would not be getting one of his cars(Savannah location) Called 800 number back and spoke with a manager for her to tell me, well you can drive to Jacksonville FL to do an exchange, that’s the best I can offer. But I will create a case number and when you get back to Fayetteville GA, they will compensate you for your troubles. When I finally make it back to Fayetteville GA, I am told very rudely, there is nothing they can do, ( one little girl was trying to help, but i assumed she was new) they can’t look up case numbers to see what my issue was. They would take the car out of service until they had it looked at and we can take your phone number and speak with the owner and he will call you back. No concern what so ever!! And I’m still waiting for my phone call!!!! The WORST RENTAL EXPERIENCE EVER!!!!! If I could give -100 stars, it wouldn’t be enough."

"PLEASE, PLEASE DO NOT RENT FROM THIS LOCATION! YOU WILL REGRET IT! I prefer to address concerns with the business directly. However, this business and it employees lie directly to your face with a kind smile. Please heed the warnings and DO NOT use this location at all!! They do not have a drop box/lock box for keys so you will be charged until the car is turned in between the hours of 8am and 5pm. For this reason I turned the car in to the airport and was charged for an additional day AND a late turn in fee after calling their line to inform that we would not make our original contract turn-in time due to bad weather while traveling. Were we an entire day late? No!! But we had to pay both charges. And let's talk about why we got a late start to begin with. Hertz (Fayetteville location) did not have the car ready even though we reserved it through AAA days in advance and received a confirmation. They car was dirty (inside and out) and I had to clean the inside when I went back home to get luggage. There was only one employee there and we had to wait for someone to come "clean" the car . And you know what? They had started the clock on our rental even though we were still sitting in their building waiting on the car. We had to asked for it to be stopped until we actually got the keys to the car. What was supposed to be a $200+ rental ended up being a $400+ rental. PLEASE, PLEASE DO NOT RENT FROM THIS LOCATION! YOU WILL REGRET IT!"