Urban Air Trampoline and Adventure Park

"Great experience at Urban Air tonight! We have a membership but honestly hadn’t been in a while due to inside conditions and staff. We were greeted at the desk by Mariana who was super friendly and upbeat. The place was cleaner than I had ever seen it and the cafe staff was very personable. I had considered cancelling our membership but have renewed confidence about coming back again soon! Great job on all the improvements!"

"This was our first experience to Urban Air Chattanooga, and let me say... it was phenomenal! We took our daughter and her friends to celebrate her birthday, and at the last minute we changed it to a party package. Even though the place was already packed, the manager and staff went above and beyond to get everything set up to make her day extra special. Thanks to all the staff at Urban Air for all your help. We definitely recommend this place to anyone who wants a great experience, and fun day."

"Well this past weekend was little overwhelming. First of all it was to many people there and not enough. The food service was taking all day. And come to think about it I think it was only two manager there. And another thing they have to many kids working that not trained. I suggest they do a time limit on the color wrist band. And they need to sanitize the place asap. Because for sure I got sick for there this weekend"

"I rarely ever write reviews, but I’m writing this in hopes that the issue gets some attention. This place is FILTHY. Like utterly disgusting. The floor was appalling, just scum and dirt and grime. The mats and climbing area had spots of blood on them. Even the jumpy area was filthy. My kids had fun, but I won’t be back due to the utter neglect of the place. I shudder to think about how people could actually eat the food there, considering how the rest of the place looks."

"This is for the owner to read.. I wish I could message you personally because I do not like to be paint negative ideas for others but let me start off by saying the IDEA of this place is amazing, and it offers lots of great activities for a really good price, the lights inside are beautiful, and the pizza tasted amazing, HOWEVER, the staff was so horrible that I don't know if I could ever come back. I get that it's hard to find people to work, so I am assuming these were all teenagers, but they definitely need an adult around to guide them. My advice to you would be to have team meetings with all staff where you teach them proper communication skills, how to handle certain issues, and the power of a smile. I tried to overlook the rudeness, but it was EVERY SINGLE ONE OF THEM. The girl that took my money for a drink owed me 78 cent and said sorry I don't have change, then turned to the next customer to take her order. I waited patiently, then another girl came on for the 2 to swap out, and I asked again because she was leaving, and she waved at the other girl to not worry about me and go about her business. As for the attractions I paid for access to everything and because of a rotation I was not informed of when I bought the tickets (I wouldn't have bought them had I known) my kids weren't getting to do anything. After asking for a refund, the lady explained to me what was happening, so we would go wait. Even being first in line, it took them 30 minutes to get anything going. The girl at the zipline threw the harness on the ground and pointed at my son and pointed at the harness!! He had no idea how to do it. She slowly threw out harnesses and did this for about 10 kids, then would randomly walk off, as did the girl at the counter later when I ordered pizza (which my total was 20.73, and I handed her a 20, told her she owed me change, since her co-worker didn't fill her in) Go cart guy- same thing- pointed at the carts, never checked people's harnesses. This one poor girl raised her hand for 10 minutes then he sighed really deep and shook his head in disappointment when he finally asked her what she needed. The little girl looked scared to even say her question. These employees need taught the value of communication and being friendly! If they can't work there with a right attitude then they need to not work there at all! If I were owner I would say If you don't want to be here then don't, I'll get someone who appreciates the paycheck! They are going to run your business in the ground. How my kids and I are treated speak louder than anything else (price, attractions, quality of food). I was so disappointed; it was supposed to be a fun outing for my family. We made the best of it though, and had the staff been decent I still would've called it a fun time even though they only got to do 2 things we paid for. Your workforce is EVERYTHING, and I'd focus my energy on that. I hope this helps.."